- Customer Service and Operation Supervisor
maersk
Total years of experience :13 years, 3 Months
• Manage all Import and Export operation procedures, customer service, invoicing and documentation for Ocean /clearance and Trucking .
• Dealing with Carriers for the needed qualified service needed to achieve the goals.
• Working on weekly reports for all clients
• Searching, evaluating, studying and analyzing the potential strategy to serve and satisfy customers' needs and requirements.
• Taking opportunity to audit B/L Air & Sea and issuing it & follow up shipments, making reports to clients to inform them step by step progress of their shipments.
• Following up clearance and trucking situation and technical steps for Key accounts.
• Following up outstanding and collection team.
• Do training for all new employees
• Supervise subordinates team for the handling ocean tasks.
• Responsible for new accounts lead and process generation, customer experience and production
• Dealing with GSC and CSO for Operation and accounting process.
Faculty of Arts - mass communication
in