Sr. Officer - Corporate Collections - Operation Finance
Bupa Arabia
Total years of experience :14 years, 6 Months
Key Responsibilities:
- Handling all the payment allocation and breakdown
- Mainly follow up & collecting from corporate companies for insurance contract
- To make sure that our Sales System (Sage) and reports stays updated and well organized by recording our daily activities.
- Handling cheque collection sheet and send it everyday
Achievement:
- Achieving (80%) out of monthly target as on average monthly basis in collection.
Key Responsibilities:
- Mainly follow up & collecting from credit customers.
- Making weekly visits to clients whom holding pending payments.
Achievement:
- Managed to collect pending backlog for debits with more than 6-month-old clients.
- Managed to close pending payment with that been on hold for around 1 year.
- Managed to close the monthly collection with 75% with active clients.
Key Responsibilities:
- Mainly follow up & collecting from credit customers.
- Making weekly visits to clients whom holding pending payments.
Achievement:
- Achieving (90 %) out of monthly target as on average monthly basis in collection.
تKey Responsibilities:
- Mainly follow up & collecting Bank debits from credit customers.
Achievement:
- Achieving (90 %) out of monthly target as on average monthly basis in collection.
- Managed to make more than 150 calls per day.
- Entering prices & new promotions into the system.
- Trouble shooting all customers complain and report it to the concerned department within the entity.
- Supervise the quality of every & each call between customer & call center agents.
- Supervise the overall performance of the call agents.