Rania Khedr

1. Work independently on projects and assignments that have a direct impact on sales department results.
2. Manage and develop a portfolio of prospects and existing customers.
3. Develop and implement an approach to secure major account customers in the shortest time possible.
4. Exploit and maintain pipeline of all new opportunities from customers.
5. Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
6. Provides customer service by determining appropriate shipping methods, informing customers of FedEx products, services, routes, and rates.
7. Ensures quality customer service is given to customers by providing packaging services, as well as offering information about FedEx products and services.
8. Manages production flow to ensure all production orders are done right and on time.
9. Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
10. Responsible for ensuring quality during and after production process.
11. Ensures communication among shifts.
12. Coordinates pick-up and delivery of customer orders.
13. May provide leadership to team members on an assigned shift.
14. Assists in the training of center team members.
15. Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.
16. Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures.

1. Respond and follow up customer calls to ensure customer satisfaction.
2. Give the best customer centric experience to the customer.
3. Log shipment collection requests.
4. Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
5. Provides products and service information to customers as needed.
6. Answer customers’ general inquiries.
7. Ensure collaborating to the team to provide the customer with the best customer experience.
8. Examine Customers’ feedback with the direction/guidance of the “Contact Center” Management, to further improve the whole company service level.
9. Log potential sales lead and root them to the sales team.
10. Identify and escalate priority issues to the Team Leader to ensure customer queries are being handled.
11. Place pick-up and/or book collection for cash and account customers within the permissible agreed upon limit to ensure business orders taking.
12. Log customers’ supplies order requests to ensure easy procurement channel to customers.

Junior Lawyer