Sales Executive
Gulf Air
مجموع سنوات الخبرة :7 years, 2 أشهر
1. Achieving and exceeding revenue targets for allocated travel agencies.
2. Developing and growing existing business and prospecting for new business opportunities in the market, whilst creating awareness of Gulf air products & services.
1. Servicing corporate customers and Ministry with quality and efficient service.
2. Execute individual bookings, group bookings, e-ticketing, refunds, Queue Management in sabre and Amadeus.
3. Execute cost-effective itineraries and catering to the special needs of VIP/CIP Customers, Members of Royal Family, Ministers Etc. by providing high quality, fast, efficient service.
1. Providing quality customer service to guest across GCC, US, Canada, India, Australia, UK, Belgium and South Africa.
2. Responding to customer inquiries regarding new reservations, fares, date changes, chauffer service, website, etc.
3. Re-booking and re-protection of flights due to schedule change, delays and cancellations
4. Issuing tickets, re-issuance and processing refunds
5. Providing on-floor support across all markets.
6. Prepared training manual and power-point presentation on fares.
7. Preparing weekly sales and call types analysis reports to measure performance and for client/management review.
8. Prepare and review staff performance reports to measure individual ranking.
9. Review daily team statistics from Cisco to ensure service level is satisfied.
1. Interaction with Airlines, Cruise Companies and US travel agents on daily basis for inventory and booking related issues.
2. Assisting travel agents with paper ticketing, E-ticketing, MCO issuance, refunds, exchanges, etc.
3. Booking hotels, cars, rail, cruise on Amadeus
4. Solving errors, providing timely solutions and follow-up with travel agents on reservations, pricing issues, inventory status etc.
1. Catering to Customer Service Excellence.
2. Handled both Outbound and Inbound process.
3. Outbound process included selling Accidental and Insurance policy to UK customers.
4. Inbound process included servicing UK clients for product queries and requests.
MBA in Finance