Ranveer Kumar

Sales à Dell International Services

• Inde
• juin 2007 à septembre 2012

Sales professional with 7+ years of experience in Account Management and Business Development with strong communication, interpersonal, negotiation, people management and convincing skills.
Working for Dell International Services (DIS)
Since 11 June 2007 @ Hyderabad, India
Account Manager -
Small and Medium Business Sales - Canada, U.S.A, U.K. & Ireland Regions:
Dell Certified Server, Storage & Network Sales Consultant


➢ Achieve Monthly Sales target based on Revenue, Margins, and Enterprise revenue.
➢ Managing a set of Accounts and acting as a single point of contact for those accounts.
➢ Provide superior customer experience with solution selling.
➢ Have a competitive spirit in the team to help peers contribute to team's success.
➢ Mentoring New Trainees and Help New Hires to enable them to sell effectively.
➢ Acted as a SPOC in the absence of the TSR.
➢ Marketing offers designed to be sent out to the client database and generate leads and converted them into large orders.
➢ Acted as a SPOC to drive enterprise numbers.
➢ Fun activity SPOC.
➢ I was an acting SME for the team.
➢ Acted as a single point of contact for sales, customer care and technical support for our regular clients.
➢ Major focus on "Net Promoter Scores".
➢ Retaining our existing customers was the motto.
➢ Taking escalations and sorting out issues both technical and care related.
➢ SPOC for the Team for driving ISP, Close Rate.
➢ Interacting with different teams on the floor and understanding their behaviour.
➢ Always treated Customer Experience as the most important aspect for the business to flourish.
➢ SPOC for the floor for driving services and S&P numbers.


Worked for Aegis BPO International Services:
As a Senior Sales Consultant for 18 months. (U.S.A Region)

(At&t Process Long Distance Sales and DSL sales and Troubleshooting)


➢ Selling Long Distance plans and DSL and Dial-up packages to Offices and Home users.
➢ Trained fresher's in selling DSL and conducted training sessions.
➢ Handling executive escalations on the floor.
➢ Was assigned as an LOR for my team for 1 year.
➢ Deputized for my manager and led a team of 12 members efficiently and ensured the required productivity and quality is met.
➢ Motivated the team to contribute additional hours when required.
➢ Discussed various options and ideas as to how quality can be improved.
➢ Provided feedback to the team & individually.


Worked in Sri Chaitanya Inofosystems
For six months as a Sales Executive. (U.S.A Region)

➢ Dialled for Mortgage Refinance: Dart Mortgage and Colony Lender
➢ Cell Phone Sales:-Sprint, Cingular and Verizon
➢ Collections:- Sprint and Cingular Collections
➢ Refilling of Medications: TM Pharmacy and US Online Pharmacy.


Worked in GREEN PEACE International Environmental N.G.O.:
As an Awareness cum Fund raising Campaigner for six months.


Worked for different promotional activities, events and also did freelance marketing for Reliance and Tata Indicom for a couple of years.