Ranya Aladdin El Khudary

Complaint Management Officer at Hamad Medical Corporation

• Qatar - Doha
• My current job since June 2014

Managing a team to Gather and compile patients' feedback and segregating to concerned department to ensure resolution.
Responsible of training call center staff on customer service aspects, how to handle different types of customers.
Ensure that best practices are implemented by the agents
Train agents and new comers on Telephone techniques and Essential call center agent skills
Monitor calls to ensure excellent customer service delivery

Senior Customer Experience Manager at National Bank of Abu Dhabi

• United Arab Emirates - Abu Dhabi
• August 2005 to July 2013

Call Center Agent at Abu Dhabi Commercial Bank

• United Arab Emirates
• November 2003 to July 2005

Marketing Assistant at iCapital- Belbadi Enterprises' Subsidary

• United Arab Emirates
• October 2001 to November 2003

Trainee -Customer service & Opertions at United Bank of Egypt

• Egypt
• July 2001 to October 2001

Trainee - Credit department at United Bank of Egypt

• Egypt
• July 1999 to October 1999

-Preparing Spreadsheets for Financial Statements & Financial ratios.
-Gathered information from market about some of the customers to develop good customer profile.
-Filing & Data Entry.
-Translation of Internal Documents.