Customer Support Engineer
Estarta Solutions
Total years of experience :4 years, 7 Months
● Provide Technical Customer Service.
● Facilitate and direct the issues received from the clients to the designated team
● Responsible for medical equipment in the shop.
● Responsible for the medical equipment database, arrangement and update the records.
● Responsible for designing and preparing the online data set for all equipment in the shop.
● Responsible for stock follow up and generating the related reports.
● Responsible for coordination with the vendors to purchase the needed equipment.
Oversee assessment and monitoring field collection, primary analysis of the data and the management of field evaluators.
● Participat in the KAP (knowledge, attitude, and practice )and PIM surveys.
● Coordinate with the MEAL team and project staff and document lessons learnt and findings
● Provide inputs and support to the MEAL team in developing their MEAL systems including focus group discussions with adults and children; access to the hotline; and feedback boxes where appropriate
● Received training about various types of disabilities and social inclusions as well as in the technical aspect of interviewing and data collections.
● Design an excel sheet for the questionnaire used in the survey, clean the database and prepare the charts required by the project manager.
● Conduct community visits, focus group discussions with beneficiaries to receive feedback on the distributed items.
● Actively contribute to the design and execution of situational analyses, baseline surveys, follow up assessments and special research related to the project.
● Compile the data collected from the clinics.
● Clean the database to be used for analysis.
● Contribute to MEAL department in mainstreaming the different data collection tools.
● Provide training for data entry staff to improve the data presentation.
● Contribute to MEAL in tracking the achievement of indicators’ targets.
● Overall supervise the monitoring and evaluation related activities and act as a focal point for the clerks in the field.
Monitoring the field distribution process and addressing beneficiaries complaints and inquiries. As part of the program goal was the dissemination of the correct information to the refugees. Also dealt with vouchers life cycle (redeem, preparation, coding and distribution).
Winterisation Project: Distribution of winterization items and ensures daily target is achieved. Ensure that beneficiaries receive clear communication in a professional humanitarian way.
Provided all forms of aid, including medical assistance and other supplies, to more than 200 Syrian refugee families. Coordinated interviews for journalists and academics seeking to speak with urban Syrian refugees and refugees in Zaatari camp. Served as interpreter when necessary.
• Data Collector in “Youth Attitude toward Voluntary Blood Donation” Research
(February- March 2012).
• Data Collector in “Knowledge and Attitudes toward Mandatory Premarital Screening among University Students in North Jordan” Research (February- May 2011).
Configuring and maintaining networks hardware and software.
Configuring and maintaining computers hardware and software.
Thesis title: A Dynamic Multi-cast Routing Algorithm for Opportunistic Networks: Implementing the Expected Transmission Count
Project title: WIMAX Technology.