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Rasha Al-Qasem, Case Manager( Refugees and Humantrian Services)

Rasha Al-Qasem

Case Manager( Refugees and Humantrian Services)·Toll Group

Jordan

Master's degree, Master of Conflict Management and Humanitarian Action

Work experience

Total years of experience: 9 years, 2 months

Case Manager( Refugees and Humantrian Services)

January 2024 - February 2025

Toll Group

Amman, Jordan

January 2024 - February 2025

Company industry:
Non-profit Organization
Job role:
Community Services

Case Manager

July 2020 - March 2022

UN Migration

Amman, Jordan

July 2020 - March 2022

• Undertake case management activities in an assigned area or areas, such as file integrity, program access, pre-screening, field team, adjudications support, scheduling or predeparture services.
• In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules in START, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services and assisting with circuit ride logistics.
• Verify START is updated as needed with refugee application data, biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results,

Company industry:
Non-profit Organization
Job role:
Community Services

Strategic planner

December 2019 - March 2020

Qatar charity

Qatar

December 2019 - March 2020

Developing the strategic plan (2020-2024)

Company industry:
Non-profit Organization
Job role:
Research and Development

Research Assistant

June 2019 - October 2019

Arab Centre for Research and Policy Studies

Doha, Qatar

June 2019 - October 2019

Project of Democratic Transition in the Arab Countries.
My Responsibilities include: documenting the Algerian's revolution daily events from the media and social networks, monitoring the attitudes of revolution's main actors, collecting documents and data related to the events of the revolution, and drawing up lists of the studies, research and reports related to the revolution.

Company industry:
Primary, Prep, & Secondary School
Job role:
Research and Development

Senior Field Assistant

September 2016 - September 2018

United Nations High Commissioner for Refugees(UNHCR)

Mafraq, Jordan

September 2016 - September 2018

-Supporting UNHCR projects in urban community by conducting focus group discussion with persons of concern.
- Respond directly to routine queries from persons of concern about UNHCR cash assistance and NFI projects through help desk office.
- Assist the Team Leader in monitoring and addressing the needs of people of concern to UNHCR;
- Undertake frequent home visits to various sites in order to assess the needs of UNHCR's persons of concern, with particular attention to vulnerable groups, such as older persons, children at risk, persons with disabilities, women at risk;
-Reviewing and analyze assessments which are done by other field colleagues in order to take decision if persons of concern families are eligible to include them in UNHCR projects in urban community.
-Prepare regular reports; Collect data and other information relevant to UNHCR and report to the supervisor accordingly.
Assist in distributing Non-food items to persons of concern to UNHCR.
- Mobilize communities to keep up community interest and participation in the project activities, and to build partnership relationships;
- Maintain regular contacts with local authorities and implementing partners
- Provide periodic monitoring reports, including observations, findings, and suggestions for improvement, to the supervisor;
- Perform translation/interpretation duties as needed;

Company industry:
Non-profit Organization
Job role:
Customer Service and Call Center

Senior Registration Assistant

December 2015 - September 2016

United Nations High Commissioner for Refugees

Zarqa, Jordan

December 2015 - September 2016

-Registering refugees through the UNHCR ProGrs registration system
- monitoring the refugee situation including refugee movements in the camp and elsewhere.
- Update database for registration.
- Provide statistics and data analysis as required.
- collaborate with implementing partners in charge of distribution of Non-food Items (NFIs) and FIs.
- Draft routine correspondence and reports.
- Act as interpreter and translator when needed

Company industry:
Residential & Nursing Care Services
Job role:
Customer Service and Call Center

Community Relations Assistant

October 2014 - December 2015

Norwegian Refugee Council

Mafraq, Jordan

October 2014 - December 2015

ICLA Project

-Conducting Home visits to refugees in order to include them in NRC projects in Urban community.
-Awareness raising, outreach and provision of NRC program information to beneficiaries throughout the camp.
-Facilitate refugee access to assistance by making necessary referrals and regularly follow-up on referral pathways within the camp.
-Monitoring the general context within the camp and coordination to identify issues affecting refugees in accessing services within the camp.
Assisting in delivering complaints within the camp-
Preparing weekly and monthly district meeting and other camp related reports-
-Supporting other projects by conducting exit interviews and post-distribution monitoring, focus group discussion.

Company industry:
Non-profit Organization
Job role:
Customer Service and Call Center

Data Entry Assistant

September 2013 - October 2014

Norwegian Refugee Council

Mafraq, Jordan

September 2013 - October 2014

• Registering refugees through the UNHCR RAIS registration system.
• Supporting the Team Leader in delivering NFIs for new arrivals.
• Preparing data reports and analysing information based on registration data.

Company industry:
Non-profit Organization
Job role:
Information Technology

Monitoring and Evaluation ,Data Entry assistant

April 2013 - September 2013

Releif International

Mafraq, Jordan

April 2013 - September 2013

Wash Project:

-Ensure data received from the field is accurate and useable for integration into the central database and reporting
-Assist in the design of information collection tools and research methodologies and translating these tools and methodologies under the overall supervision of the M&E Manager and M&E Officer
-Support the collection and management of datasets, including data entry where needed, and verify and update collected data in coordination with the M&E Officer
-Monitor the accuracy of collected data and the proper link between field data and database.

Company industry:
Non-profit Organization
Job role:
Information Technology

Education

doha institute for graduate studies

July 2020

July 2020

Master's degree, Master of Conflict Management and Humanitarian Action

Qatar

Master of Conflict Management and Humanitarian Action

jordan university of science and technology

July 2010

July 2010

Bachelor's degree, Computer Engineering

Jordan

GPA (percentage): 72.3%

GPA (percentage): 72.3%

Languages

Arabic
Expert
English
Expert