Rasha Bader, Administrative Coordinator - Reporting to Director

Rasha Bader

Administrative Coordinator - Reporting to Director

Qatar University

Lieu
Qatar - Doha
Éducation
Baccalauréat, Computer Science
Expérience
18 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 9 Mois

Administrative Coordinator - Reporting to Director à Qatar University
  • Qatar - Doha
  • Je travaille ici depuis juin 2016

In addition to administrative assistant role:
Managing office arrangements such as welcoming new hired Engineers, farewells, catering and gifts.
Processing requests on Oracle enterprise system to procurement to provide office supplies & contractor's payments.

Administrative Assistant - Associate Vice President office à Qatar University
  • Qatar - Doha
  • janvier 2012 à juin 2016

 Answering calls, taking messages and handling correspondence
 Manage the daily/weekly/monthly agenda and appointments for the Director
 Provide office support and deal with administrative issues and inquiries.
 Schedule and coordinate the office appointments and travel arrangements.
 Ensure day-to-day availability of supplies and equipment for the office.
 Operate personal computer to enter data, draft, edit, revise, and print letters as well as conceive tables, and other materials.
 Greet and direct visitors, as and when appropriate.
 Support and facilitate the completion of regular reports
 Develop and help document controllers in filing system
 Handling Petty cash and processing bills and expenses report
 Ensure knowledge of staff movements in and out of organization

Officer à HSBC bank middel east- Qatar
  • Qatar - Doha
  • janvier 2010 à décembre 2011

 Deal directly with customers either by telephone, electronically or face to face and respond promptly to their inquiries using HUB Front End (HFE) or e-champs.
 Handle and resolve customer complaints and record them in Complain Management System (CMS).
 Perform customer verifications.
 Process orders, forms, applications and requests.
 Open customer's accounts using HUB Front End (HFE).
 Record details of inquiries and comments using Customer Relationship Management System (CRMS).
 Communicate and coordinate with internal departments via lotus notes or Query Management System (QMS).
 Following up applications on (GWIS).

Processing Officer à HSBC Bank Middle east
  • Qatar - Doha
  • janvier 2009 à décembre 2009

• Supporting & guiding front line staff in opening accounts using new implemented system HFE.
• Supporting Processing team in scanning documents using Group Workflow Imaging System GWIS.
• Conduct staff training whenever a new change applies on the usage of HFE.
• Checking applications before sending for processing & minimized the error on branch.

Representative à HSBC Bank Middle east
  • Qatar - Doha
  • juillet 2006 à décembre 2008

• The first point of contact for customers who have problems or questions about a product or service.
• Answer basic questions about the customer's balance, update the customer's information.
• Sign the customer up for new services, accounts, loans and credit cards.
• Perform customer verifications.
• Open customer's accounts using HUB.

Security Administrator à QNB Bank
  • Qatar - Doha
  • décembre 2005 à juillet 2006

Granting access & creating new profiles for QNB system users, depending on their role & department.
Systems used:
• Active directory (windows server 2003)
• Oracle enterprise manager.
• Microsoft exchange server 2003
• Equation and Beam core banking system.

Technical Support à QNB Bank
  • Qatar - Doha
  • septembre 2005 à décembre 2005

Joined as a trainee and the following were achieved:
• Prepared brand new lap tops & desktops by installing MS products, core banking systems and update software online using internet.
• Handling Helpdesk queries to solve quick ones & assign others.
• Prepared master clone that contains all banking standard applications.
• Installed & configured computer related devices as All-in-one printers, finger print readers and docking stations.

Éducation

Baccalauréat, Computer Science
  • à Applied Science University
  • juillet 2005

Studied computer science & programming

Specialties & Skills

Microsoft Office
SharePoint
Oracle ERP
Windows Server 2003
Lotus Notes
MS office
core-banking systems (AS400)
Microsoft Exchange Server 2003 & SMTP e-mails
• Formatting computers & laptops
o .NET frame work / ASP.net
Windows server 2003
• Install & configure softwares
o Object oriented programming C++, Java & java networking
Oracle enterprise system
Administration
Event Planning
Processing applications
Translation

Langues

Arabe
Expert
Anglais
Expert

Loisirs

  • Sports
    Enjoys family activities, swimming, cycling, ..etc
  • Research & report
    Interested in surfing the internet & preparing reports..
  • Party planning
    Managed to make birthday parties, by choosing themes, preparing banners, music, games, giveaways,.. etc