Administrative Coordinator - Reporting to Director
Qatar University
Total years of experience :18 years, 9 Months
In addition to administrative assistant role:
Managing office arrangements such as welcoming new hired Engineers, farewells, catering and gifts.
Processing requests on Oracle enterprise system to procurement to provide office supplies & contractor's payments.
Answering calls, taking messages and handling correspondence
Manage the daily/weekly/monthly agenda and appointments for the Director
Provide office support and deal with administrative issues and inquiries.
Schedule and coordinate the office appointments and travel arrangements.
Ensure day-to-day availability of supplies and equipment for the office.
Operate personal computer to enter data, draft, edit, revise, and print letters as well as conceive tables, and other materials.
Greet and direct visitors, as and when appropriate.
Support and facilitate the completion of regular reports
Develop and help document controllers in filing system
Handling Petty cash and processing bills and expenses report
Ensure knowledge of staff movements in and out of organization
Deal directly with customers either by telephone, electronically or face to face and respond promptly to their inquiries using HUB Front End (HFE) or e-champs.
Handle and resolve customer complaints and record them in Complain Management System (CMS).
Perform customer verifications.
Process orders, forms, applications and requests.
Open customer's accounts using HUB Front End (HFE).
Record details of inquiries and comments using Customer Relationship Management System (CRMS).
Communicate and coordinate with internal departments via lotus notes or Query Management System (QMS).
Following up applications on (GWIS).
• Supporting & guiding front line staff in opening accounts using new implemented system HFE.
• Supporting Processing team in scanning documents using Group Workflow Imaging System GWIS.
• Conduct staff training whenever a new change applies on the usage of HFE.
• Checking applications before sending for processing & minimized the error on branch.
• The first point of contact for customers who have problems or questions about a product or service.
• Answer basic questions about the customer's balance, update the customer's information.
• Sign the customer up for new services, accounts, loans and credit cards.
• Perform customer verifications.
• Open customer's accounts using HUB.
Granting access & creating new profiles for QNB system users, depending on their role & department.
Systems used:
• Active directory (windows server 2003)
• Oracle enterprise manager.
• Microsoft exchange server 2003
• Equation and Beam core banking system.
Joined as a trainee and the following were achieved:
• Prepared brand new lap tops & desktops by installing MS products, core banking systems and update software online using internet.
• Handling Helpdesk queries to solve quick ones & assign others.
• Prepared master clone that contains all banking standard applications.
• Installed & configured computer related devices as All-in-one printers, finger print readers and docking stations.
Studied computer science & programming
