رشا عثمان

Managed 55 B2B client accounts, delivering tailored Microsoft-based digital
transformation solutions.
Successfully secured and managed a 1.5M SAR revenue portfolio, delivering high
value Microsoft-based digital transformation solutions.
Led end-to-end sales cycles (RFP, proposals, negotiations, deal closures).
Collaborated with technical teams for seamless solution delivery, ensuring high
client satisfaction and retention.
Ensured clear scope management, controlling changes via structured
documentation and formal client approvals.

Managed user/access for Dynamics 365 ERP/Wrike. Performed system
configuration, customization, and routine maintenance.
Oversaw integration management/data accuracy. Provided system monitoring,
troubleshooting, and user support. Ensured compliance/documentation.

• Ensure the successful delivery of assigned projects, including vendor and contract management, team collaboration, risk management, progress monitoring, documentation maintenance, and evaluation.
• Collaborate with the Sales Manager and Technical Manager to lead and guide the sales team and technical team to ensure project tasks are completed on time and to the required quality standards.
• Lead and guide the account managers.
• Ensure that CRM is up-to-date and accurately reflects project progress.
• Handle project escalations and provide solutions to resolve them.
• Prepare project proposals and review contracts to ensure alignment with project goals and requirements.
• Monitor project progress and communicate status reports to project stakeholders.
• Manage project risks, issues, and changes, and implement mitigation plans as needed.
• Facilitate project meetings, reviews, and other project-related activities.
• Ensure that project documentation is maintained and updated throughout the project lifecycle.
• Conduct project evaluations and post-implementation reviews to identify lessons learned and areas for improvement.
• Ensure that all team members are following established policies, procedures, and standards.
• Provide feedback and guidance to team members as needed to ensure project success.
• Manage project budgets and resources effectively.
• Other Tasks Assigned by Management.

Led end-to-end project coordination across cross-functional teams, ensuring on
time and on-budget delivery of IT solutions.
Managed comprehensive project plans, schedules, resources, and budgets,
including vendor and contract oversight.
Monitored team performance, implemented KPIs, and promoted accountability
and self-organization within project teams.
Identified and mitigated project risks, handled escalations, and ensured
alignment with regulatory/contractual requirements.
Collaborated with sales and technical managers to align project execution with
client expectations and company goals.
Facilitated project meetings, prepared proposals, and supported contract review
to align with project scope.
Conducted post-implementation reviews to capture lessons learned and drive
continuous improvement in project processes.
Built strong partner and stakeholder relationships to support successful project
delivery and client satisfaction.
Managed and delivered over 50 Odoo and Dynamics365 projects.

• Develop and manage detailed project schedule and a work plan
• Utilize industry best practices, techniques, and standards through project execution
• Measure project performance and identify areas to improve
• Leading the team and assign tasks
• Plan, assign, track, and coordinate resources in
an effective and efficient manner
• Monitor progress and adjust as needed
• Provide projects updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

Coordinated ERP implementations, delivering projects on time, within scope,
and budget for SMB clients.
Managed 3 onsite ERP implementations, ensuring successful execution,
stakeholder alignment, and client satisfaction.
Acted as the primary communication bridge between clients and internal teams,
ensuring clarity and alignment throughout project lifecycles.
Led discovery and requirement-gathering sessions to identify business needs
and uncover solution opportunities for ERP projects.
Tracked project progress, led regular status meetings, and ensured high levels of
client satisfaction.
Delivered knowledge transfer and training for 25+ employees, enabling adoption
and improving operational efficiency.

• provide support to the system users
• represent the contact between the internal user and the external service provider
• brainstorm and collaborate with various stakeholders to play an active role in the selection, configuration, and implementation of systems application
• developing training materials for the system users
• control the used application \ system within the company
( Dynamics365 - ERP & CRM system)

leading the connection between vendors and customers -
margin arrangement -
- managing all the operations
- issue POs
- issue proposals and quotations
- gathering data from customers
- assign the right solutions
- crating invoices
- issue projects plans
- follow up for active projects

Managed 15+ supplier/vendor networks. Conducted cold outreach. Closed deals,
generated POs, created invoices, prepared client quotations.
Evaluated/optimized profit margins. Generated leads. Managed 50+ sales calls
daily.

Sales and marketing specialist
In my role I do all the selling process from getting the lead until closing stage

Managed 150+ customer calls daily (inquiries/complaints). Generated leads via
Microsoft product telemarketing/cold calls.
Maintained customer data, ensured timely follow-ups. Supported event
planning, supervised 250 customers.
Met daily targets, promoted services, tracked market trends.