P.A to The Chairman & CEO = Seconded to the CFO
Travco Group International Holding
مجموع سنوات الخبرة :32 years, 1 أشهر
Organize office operations and procedures.
Arranging travels, organizing meetings and appointments.
Liaising with members of the senior management team.
Dealing with daily work operations-CEO & CFO Office Level
Supervising the implementation of new office systems
Follow up closely all the new project adopted by the CFO or CEO office
Member of the Executive Committee - Responsible about Quality & Hygiene auditing and standards applied according to E-Cristal measures.
Managing the Chairman Office and external PR & Communication with all governmental sectors.
Marketing Dept. Branding & Graphic Designing, MIS, Media & Communication (Light Current), Recreation & Entertainment.
On Charge for any projects needs Business Development researches and advises.
Analyze all market information at the end of every season and reinforce it with an S.W.O.T. analysis per company product, and develop sales & marketing plan.
Manage and improve on the management of the marketing database.
Continuously monitor the effect of the marketing mix on the market place, identity successes and non-conformities and record them for later reference.
Develop and maintain the company's corporate image and identity, which includes the use of logos and signage also targeting being No. one in Club system in Red Sea Area.
Supervise the execution of writing and editing for all outgoing communication including all promotional materials, website content and advertising.
Manage special events locally and internationally and attending the press conferences-Trade shows -creation of the press releases, etc.
Audit the Hotels within the new norms standards.
Handle guest complaints, legal claims and refunds. Develop close relationships with the tour operators and their contracting marketing, Quality and reservation departments.
Manage and control the website of guest reviews (Holiday Check, Trip adviser, Top Hotels, etc.)
Manage and develop the Leisure & Entertainment in the entire club.
Design and implement office policies
Follow up on the New Projects licensing’s & necessary official documentations.
FF&E monitoring & coordinating to all active projects.
Preparing the monthly reports.
Arranging travels, organizing meetings and appointments.
Assist to implement the action plans, coordinate and facilitate between the team works to achieve our targets within the action plan frame work
Closely monitors and assures implementation of the standards as stated in the
“Le Meridian Sales Office Manual & Starwood Manual”:
Starwood guest satisfaction system implementation
Top accounts retention system
Customer focus selling skills
Sales Negotiation Skills
Presentation skills
Hotel Yield Management
Customer focus selling \[I\]
Customer focus selling \[II\]
Employee Empowerment
Essential Stress & Time Management
Leader ship & Team Building
Handling the corporate accounts for 3 months beside my regular duties.
Sales Calls Reports follow-up
Inbound & Outbound Correspondence
Sales Department Check-List
Master Trace File
Contracts Database Administration
Conference, Meeting and Seminar Coordination
Key Accounts & Key Prospects Master List
Key Accounts Production Review & Assessment
Key Prospect Report’s Assessment
Restocking of Promotional Material
Corporate & Travel Account Files Audits
Sales Team Assignment List Maintenance
Supervision of Office Staff & Secretaries
Staff Attendance Sheets
Member of the Executive Committee; Responsible of all the Executive & Administrative Duties for the General Manager, The Resident Manager & The Area Manager for P.R & Administration:
Managing Executive Office Correspondence
Managing Retail Space Rental and Utilization Contracts
Managing Executive Office Trace File & Licenses
Inter-Department Liaison
Head Office & Owning Company Communication
FF&E Coordination & Review
Handling Escalated Guest Complaints
Arabic-French & English Translation for the GM.
Handles all Freight-Forwarding Operational and Administrative functions:
Collects Company Accounts RequirementsDevelops Appropriate Offerings according to Requirements
Works with Clients to secure the Deals
Works on Managing and Maintaining Secured Accounts
Procurement & Supplier Management
Manages Customs & Clearing Expediters
Performing all the duties of the Office Manager
Chief Operator:
Front line guest contact
In charge of incoming and outgoing calls (Local & International)
In charge of the operator staff training, interviews and evaluations for the pre-opening (4 months)
Promoted to be - Resident Manager Secretary:
Handling all Resident Manager Office work
3 months management training:
As grounding to my new title (Training Responsible)