Showroom Incharge
ALMANA & PARTNERS
Total years of experience :17 years, 0 Months
Completes store operational requirements by scheduling and assigning employees, following up on work results.
New launches - Prepare schedule of products, co-ordinate with staff and ensure that deadlines are met.
Feedback on issues related to products, ensuring at all times that the range of merchandise in the store satisfies the customer profile. Ensure that effective communication is happening from the sales staff.
Ensure daily replenishment within the area is executed and there is full availability of products on the floor down to style, color level etc.
To ensure that stock is consolidated periodically to maintain maximum range availability.
Rationalize the stock levels in the store & ensure that the departments are proportionately merchandised at all times to maximize sales. Ensure that optimum stocks are kept in line with store sales.
Providing maximum visibility and space to the best seller.
Protects employees and customers by providing a safe and clean store environment.
Stock control - Eliminate unknown stock losses and minimize product spoilage.
Ensure acceptable shrinkage margin within the store.
Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
Identifying opportunity areas to maximize sales and provide feedback on market trends & customer preferences to top management.
Ensuring that all security policies and procedures are adhered to i.e. POS procedure, safety equipment, float handling, store opening & closing procedure, cash collection & depositing same to the cash office.
Building up good relationship with all my subordinates and superiors to fulfill the communication gap and increase the ability to work effectively with others (Internal and External partners).
Managing entire spectrum of the showroom business and ensuring the timely deadlines met smoothly.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Contributes to team effort by accomplishing related results as needed.
Responsible for overseeing all aspects of sales associate performance, sales, operations and financial performance and implementing individual and team goals.
Performing additional functions that may be assigned at the discretion of management
Approach the customer and deliver excellent service at all times through proper execution of companies policies and procedures related to customer service i.e. exchanges and refunds, after sale services, gift wrapping, self collection, selling & answering phone calls etc. Ensuring at all times that the range of merchandise in the store satisfies the customer profile of the store and to establish strong image for company by providing quality service, exceptional product range and good value of money.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other.
Maintains quality service by establishing and enforcing organization standards.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Prepare schedule and statements with store in-charge, co-ordinate with him & ensure that deadlines are met. Responsible for Requisition, Replenishment, Stacking, PDI (Pre delivery inspection) & Pricing. Feedback on issues related to product with details. Ensures quality control for the products being ordered in the branch. Keeping track record of self collection items for all the Stores with reference document for auditing purpose. Also responsible for all incoming and outgoing items with appropriate documents and petty cash related transactions.
Responsible for store maintenance regarding day to day activities, showroom setup, pantry requisition, floor maintenance, proper pos display etc.
Responsible to prepare the morning meeting within the store level with efficient skills to deliver the best on every day.
Monitor each executive's daily performance and compare it with that month's objective.
Preparing reports by collecting, analyzing, and summarizing information.
Involved in Business Development by researching and generating leads from different sources.
Intensifying the customer portfolio of the company through different modes of advertisements.
Compiling and distributing financial and statistical information.
Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
Acting as a contact between a company and its existing and potential market.
Negotiating the terms of an agreement and closing deals.
Representing their company at trade exhibitions, events and demonstrations.
Negotiating on interest rate, down payment, delivery and product range with dealers and managers.
Advising on forthcoming product developments and discussing special promotions.
Liaising with dealers to check the progress of existing orders.
Leading the team of six members, 3 each from finance and collection.
Facilitating the finance team to identifying potential customers for availing loan facilities.
Preparing field reports and forwarding the same to our Advance Manager for approval.
Assisting the customer to go through proper documentation.
Ensuring timely delivery for the products of the customers.
Responsible for all collection process i.e., E.M.I on due dates, Over Dues, NPA etc.
Guiding the collection team to reduce the borrowers stock on hire.
Maintaining updated database of prospective clients.
Maintains the good relationship with all existing clients.
Resolving customer grievances in regards to financial issues.
Coordinate with audit team from zonal offices.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell products; explaining new features.
Maintains call center database by entering information.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Responsible for the process of front-end to Back-end complaints and vice-versa.
Used applications like Unicorn, Mini-Unicorn, PPAS, Intranet etc.
Worked at all shifts as per roaster like Morning, Evening and Night.
Involved various sales meeting like branding, launching the new products into the market etc.
Coordinating with Team Leaders and Backend departments.
Education: Professional Qualification PGDBA from University of Kashmir. (2010) Academic Qualification BBA from Islamia College of Science and Commerce, University of Kashmir. (2006) Higher Secondary (10+2) from SP Hr.Sec.School, Srinagar, Kmr. (2002) Secondary (10th) from SP Sec. School, Srinagar, Kmr. (2000) Technical Qualification Diploma in Computer Application from Genious Computer Edu. Govt. Recognised.(2007)