PMP, Six Sigma Green Belt, Change Manager, Ideas Programme & Process Quality Manager
NBAD
مجموع سنوات الخبرة :20 years, 0 أشهر
❖ National Bank Of Abu Dhabi (NBAD) Abu Dhabi, U.A.E: Change Management Officer 'January 2011 - Present '
ON-THE-JOB-ACCOMPLISHMENTS:
-Documented current working processes in detail.
-Analyzed and discovered the gaps & weakness points in current processes.
-Reengineered the processes and suggested efficient working procedures that satisfied the organization's business goals and objectives.
-Identified, communicated, and reported significant deviations in project quality, cost, or schedule.
-Compiled requirements for future releases and coordinate change requests
-Interacted with business partners to understand their requirements
-Converted business requirements into clear system documentation that can initially be used to communicate with the business, but ultimately will serve as the requirements documentation for developers and testers
-Answered/clarified requirement-related questions coming from the developers and testers
-Compiled requirements for future releases and coordinate change requests
-Managed tasks in accordance with the project schedule
-Identified strengths and weaknesses and made recommendations for improvements
-Worked closely with business partners to identify and maximize opportunities to use information and technology to improve service and/or business processes
-Understood system functionality to ensure that proper procedures and best practice are maintained
-Identified, tracked and reported on issues; including their resolutions
- Maintained + updated all tasks relating to the project in the MSP (Microsoft Project) File
- Assigned to Create new process flows for all revised / approved processes using Micro-soft Visio & forward the same to the business planning & strategy department for update purposes.
- Maintained minutes of Meeting for Each meeting with stake holders across the bank (process owners + work groups) in order to refine each process & derive maximum value for each process
- Created Training Materials (Awareness Packs) for all staffs to train during presentations
- Visited branches all across UAE prior to go-live on each process to make sure all concerned staff at branches/ centralized units were fully aware of the new upcoming changes
-Organized UAT (User Acceptance Testing) sessions for each process
-Maintained a process adherence tracker for each re-engineered process whilst visiting each branch in order to report deviations from the process, if any
Senior Retail Banking Advisor 'December 2008 - December 2010 '
ON-THE-JOB-ACCOMPLISHMENTS:
-Recommended new companies for getting them listed to offer their employees retail facilities
-Maintained Daily MIS for my branch in terms of applications being submitted to CPU for processing loans
-Checked credit applications before forwarding for disbursement
-Lodged Security of credit facilities approved
-Reconciled Credit GL Statements on monthly basis
-Disbursed Personal Loans / Car loans into customer Accounts after obtaining approvals
Account Relationship Officer 'March 2008 - December 2008 '
ON-THE-JOB-ACCOMPLISHMENTS:
-Created proposals for Daily Term Loans/ Mortgage Loans that are to be renewed based on daily reports
-Arranged Facility Advice Letters for customers once their applications are approved & processed
-Maintained an Excel Sheet for collection of funds for Term loans on each Maturity Date
-Posted of Term loans/ TOD's for business banking clients into the system & monthly covering of TOD limits.
❖ United Arab Bank (UAB) Abu Dhabi, U.A.E:
Credit Officer 'July 2007 -March 2008 '
ON-THE-JOB-ACCOMPLISHMENTS:
-Received Personal Loans, Car Loans, Overdraft & Credit Card Applications
-Checked the same to comply with the banks credit policy in order to proceed the same with the Approval & Disbursal process
-Followed up of delinquent borrowers & Accounts under
Litigation/settlement
-Controlled old records, Closed Files/Accounts relating to Retail
Department
❖ United Bank Limited (UBL) Abu Dhabi, U.A.E:
Customer Services Officer 'June 2004 -July 2007 '
ON-THE-JOB-ACCOMPLISHMENTS: -Ensured constant & consistent growth in business Volumes & Profitability
-Fulfilled all customer related requests within the Prescribed Turn Around time
-Selling / Cross selling Consumer Asset & Liability Products
-Recommended New Consumer Offers Packages
-Ensured accuracy in obtaining A/C opening Documentation Within prescribed Turnaround Time for Customer servicing
-Worked in Remittances Dept. (Issuing & Balancing Payment Orders, Issuing Foreign Demand Drafts
PROFESSIONAL COURSES:
-Certified Process Professional Master® - September 2012
-Project Risk Management - June 2013
- Advanced Project Management - June 2013
-Change Management Skills - February 2013
❖ Allama Iqbal University, Islamabad, Pakistan Bachelor of Computer Sciences, 2000- 2004