Talent Acquisition Manager (Department Head)
S H Almana, Qatar
Total years of experience :15 years, 2 Months
Key Deliverables:
• Perform analysis and forecast the hiring needs of the organisation leading to selection and placement of right talent within allocated budgets and timelines. Conducting diligent Recruitment for Operations, Support and Corporate hiring requirements.
• Conceptualize and articulate hiring strategies for bulk and specialised roles for varied sectors in the group viz Automotive, Food and Beverage, Construction, Real Estate, Engineering, Corporate etc.
• Responsible for Management, oversight and implementation of all recruitment activities and programs including sourcing, hiring, backgrounds and onboarding candidates for the organisations by developing quality sustainable and appropriate talent acquisition outlines including promoting the company brand in line with the organizational strategy.
• Developing, driving, and inspiring a high-performing team of Talent Acquisition Specialists/Recruiters providing continuous support, coaching, and leadership that sets them up for success in their role partnering closely with the business to hire most suitable talent for the organization.
• Evaluate external labour market conditions, analyse hiring trends, turnover rates, and candidate feedback. Contribute to the development of recruiting metrics and analytics to help guide decision making, measure team productivity and ROI. Conducting Market Research ensuring an ongoing understanding of the overall Recruitment landscape.
Key Deliverables:
• Due diligence on ethical recruitment for luxury candidates in accordance with legal aspects of the process and requirements of each country to support the operation.
• Ensuring the alignment of key Recruitment Policies with the ILO standards with a focus on cost efficiency.
• Facilitating IHG internal transfers and celebrating difference by promoting national diversity via introducing new nationalities in every department.
• Managing IHG Careers job postings, contracts with agencies, IHG LinkedIn page and other advertising tools to brand Intercontinental Doha as an effective employer on social media.
• Ensuring optimum scoring for on-boarding satisfaction survey in order to ensure the best recruitment experience for every hire.
• Developing and Monitoring Statistical reports viz MIS, critical vacancies, attrition etc to effectively develop recruitment strategies and forecast future requirements including maintaining accurate records of recruitment sources, database, Trackers.
• Develop workforce plans by balancing staffing supply and demand while analyzing the business requirements.
• Maintain an active role in the delivery of talent through involvement in the recruitment plan development, interviewing and contract negotiations.
• Manage recruitment agency relationships and develop a vendor management program (proposals/contracts) that achieves the strategic business goals
• Coordinating with the Senior Leadership team regarding potential opportunities and threats so as to be pro-active in addressing changes in the Hotel’s environment.
• Ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. Prepare, analyze, and track recruitment reports and forecasts.
• Handling employee terminations - final paycheck calculation and processing, along with exit interview.
• Participating & supporting in all Hotel and Regional Initiatives
Achievements
• Revolutionized and promoting Female hiring ratio in the property as compared to previous years, bringing confidence to work with perfection. Increase in the gender diversity across all levels by 40%.
• A brilliant score in Starvoice Survey above 95% facilitating the fact that associate needs are taken care of efficiently.
• Active participations in all regional initiatives directed by Corporate
• Bringing uniformity in HR processes.
Key Deliverables:
• Carrying out the full cycle of Payroll, Leave Management System, maintenance of data and approval mapping. Tracking of Statutory Leave eligibilities along with preparing Leave encashment and attendance sheets.
• Cultivating open communication meetings with all of the company’s associates as well as engagement roundtables with managers in an effort to invest all employees in the company’s well-being.
• Participating & supporting in all Regional Initiatives - Starwood Career Month, Charity Run, Star Voice Census & making action plan.
• Tracking MTD & YTD attrition Rates including absenteeism. Conducting Exit Interviews with employees resigning from the company and making a synopsis accordingly.
• Supervising employee safety, welfare- Staff and locker facilities wellness.
• Implementing Performance reviews, Promotions review, KRA Roll out & Appraisal workshops.
• Formulated and responsible for setting up of policies and procedures for the department and streamlining the processes of Human Resources.
• Ensures employee files contain required employment paperwork, proper performance management and compensation documentation are properly maintained and secured for the required length of time.
• Induction & Orientation- Responsible for Learning and development for all new employees’ inductions & orientation, mandatory trainings as per their job required.
• In-charge of the complete recruitment process, on-boarding and induction for the Hotel.
• Advertise all the vacant positions, screen and interview the relevant candidates.
• Maintaining accurate database of all the positions in terms of thinking ahead
• Preparing and Submitting HR Monthly Reports to the Corporate Office.
• Complete Exit process - exit clearance, Full & Final Settlement & issuing Relieving & Experience Letter for employees.
• Taking care of legal and statutory part viz Provident Fund ESIC for employees.
• Conducting different surveys like employee satisfaction and opinion surveys.
• Implementing and promoting Colleague welfare and wellbeing activities to develop employee engagement.
• Managed the Pan-India Admission Operations involving centers in 18 states.
• Worked for the student case load management and looked into the Progression, retention and Completion
• Designated as a touch point for any Pan-India escalations and issues into Examinations and Installment processes.
• Involved in streamlining the business process and strategy formulation pertaining to better process management and monitoring that the company policies and procedures are being followed in a predetermined manner
Branch Support and Relationship Management
Key Deliverables
* A Branch Retail Operations and Client Servicing
* Responsible for handling service transaction requests from customers who are walking into the
branch. Providing one point of contact for all the service requirements of the customers &
providing redressal to all their queries, complaints & handling all client relation activities and
ensuring the same is resolved within TAT. Thus managing client satisfaction and maintaining
growth rate. Ensuring all operational duties are carried out in accordance and with scheduled
rosters and documented policies
* Ensuring zero accounting errors and issue resolutions in all processes and to ensure that all
audit reviews are satisfactory for the branch
B Cash, Credit and Process Management
* Responsible for the entire cash management process of the branch and ensure complete
adherence to AML guidelines.
* Monitor financial performance of borrower, Budgeting, Compliance, and Credit trends
Key Deliverables
* To be the primary controller at the branch to the extent of reviewing, tracking, monitoring &
self-auditing the various records in the branch thereby ensuring that the branch is fully
compliant with all rules, processes & guidelines.
* Supervised, coached and counselled staff .