Senior Marketing and Communication Manager
Commercial bank
Total years of experience :3 years, 10 Months
2010-2013- Senior Analyst Customer Loyalty at Ooredoo (Marketing), the key responsibilities are:
- Make deal with partners to join the loyalty program, arranging and holding partnership meetings.
- Delivering key aspects of the partnership plans
- lead the launch of a new partnerships through the delivery of successful events .
- Responsible for the overall partner relationship, including: strategic planning, revenue growth targets and all operations necessary to profitably retain, grow and service the customer.
- Be the single point of contact for the partner and bring in resources from marketing, product, and support as necessary.
- Reviewing and appraising the work of partnerships.
- Making recommendations to the Partnerships for future action.
- Working with partners to improve and develop an excellent customer experience.
- To ensure information provided to clients and partners is accurate, up to date, comprehensive and consistent.
- To answer correspondence as required
- To deal with complaints related to IT/marketing for the Loyalty .
- Review and draft contracts with Legal team.
- Build strong working relationships with the partners.
- Developing and implementing appropriate strategies by selecting, segmenting and targeting markets and promoting products and services to those markets.
- Devising the plans and strategies to retain the customers and win their loyalty.
- Making series of decisions regarding the budget and events.
- Developing plans for advertising, sales promotion, public relations.
- Responsible to response on Nojoom-Al Nokhba complaints
- Prepare financial reports as and when required .
2013-Currently Senior Marketing and communication Manager
Commercial Bank
- Manages the advertising agencies and media buying partners.
- Maintains brand standards.
- Generates marketing plans, materials and presentations to support the marketing efforts of the office.
- Develops and executes strategic marketing programs based on the strategic goals of the hospital.
- Manages the marketing budget.
- Responsible to deliver all marketing collators to the Enterprise and wholesale banking.