Demand and Supply Planning Officer
Hikma Pharmaceuticals
Total years of experience :2 years, 3 Months
Responsible for developing the last mile solutions
and pricing for every customer.
Designed Sary's last mile delivery service offerings
from scratch through market research and
competitive benchmarking.
Sourced, screened, and benchmarked 3PL
partners.
SOP design to eliminate gaps in current processes.
Oversaw the end-to-end fulfillment of orders in
emerging cities across the Kingdom, from
assignment to closure.
Ensured compliance by effectively managing and
evaluating our 3PL partners in emerging cities.
- Led and supervised a team of drivers, effectively
ensuring the timely delivery of all central Key
Accounts’ orders, exceeding 90% on-time delivery
rate.
- Managed and coordinated the successful delivery
of over 60% of Key Accounts’ orders across the
entire Kingdom.
- Devised and executed a comprehensive daily
delivery plan for all Key Accounts’ orders, ensuring
streamlined and efficient delivery operations throughout the Kingdom.
- Developed the Service Level Agreement (SLA) in
collaboration with our Key Accounts’ 3PL partner,
successfully resolving disputes regarding intransit damages and outlining responsibilities for
both parties.
- Implemented SLA resulted in the elimination of
the bi-weekly meeting, enhancing operational
efficiency
Dean's list
Honours graduate