Telephone Operator
Address Fountain Views
Total years of experience :3 years, 3 Months
Responding to all Phone calls📱without missed calls.
Forwarding calls to respective departments.
Reading Emails
Replying to Emails
Making daily Reports
Making Courtesy calls to the checked out Guests
Being familiar with Opera system
Being family with the hotel information, timings of all outlets, and everything.
welcoming Guests
Presenting and describing the Menu to the guests.
Mentioning about the Allergies in the Menu
Assisting the Guest to make a choice on the Menu
Taking orders
Punching and Posting orders in the Micros System.
Presenting the Order to the Guest
Making Clearance of the table.
Presenting Bills or Cheques to the Guests.
Receiving Payments and closing all Bills.
the club’s facilities and employees in the absence of the Assistant recreation manager.
•Ensure all health club area responsibilities are carried out in an efficient and timely manner.
•Daily briefing with Recreation Manager / Assistant Recreation Manager and employees .
•Completely understanding and enforcing the club’s rules and regulations.
•Updating and developing SOP’s for all work areas and ensuring all employees are fully trained to perform their duties as per the standards.
•Understanding and being familiar with facilities and memberships and services provided.
•Always encouraging team work among the colleagues.
•Implementing a daily / weekly / monthly cleaning and maintenance check-list for all relevant employees and ensure it is acted upon.
•Ensuring all safety and cleaning standards are maintained throughout the daily operations.
•Ensure that guests adhere to all club’s rules and regulations.
•Ensuring the Department is clean and tidy and set of the club is proper at all time.
•Responsible for preparing the weekly duty Roster.
•Recreation Receptionist &
Certificate of Education |U. A.C.E |