Rashid Ismagilov

• Managing and supervising 3 teams: Warehouse, Customer Service and Logistics
• Supervising day to day business of the operations, resolving business issues and
escalating to appropriate level when required
• Overseeing materials and inventory management, including procurement and
forecasting
• Work closely with legal and safety departments to make sure premised remain
compliant due to dangerous goods nature of products
• Maintaining constant communication with management, staff, and vendors to ensure
proper operations of the company
• Track staffing requirements, hiring new employees as needed
• Preparing various reports as required for inner and outer stakeholders
• Developing, implementing and evaluating policies and procedures
• Developing processes for receiving product, equipment utilization, inventory
management, and shipping
• Maintaining safe and healthy work environment by establishing and following
standards and procedures; complying with legal regulations
• Managing staff levels, wages & hours. Hiring temp workforce if required
• Tracking vendor pricing, making necessary changes in SAP

• Managed stock levels to achieve budget targets and Stock on Hand KPIs
• Determined purchase quantity based on OTB and seasonal forecast
• Communicated effectively with stakeholders, vendors and management regarding
supply chain and related questions.
• Ensured availability of FMCG products across New Zealand and Australian markets,
enhancing availability and optimising SOH levels.
• Implemented and improved our inventory planning system, which delivered a 5%
increase in on shelf availability across 2019.
• Reporting inventory status based on financial forecasting to the senior management

• Coordinated all supply chain processes related to demand planning, customer and
supplier relation management
• Maintained a weekly KPIs for services, applying root cause corrective actions where
required
• Took care of customer service quality control, including with daily monitoring and
customer feedback
• Analysed statistics from implemented processes in order to act on present and future
needs of the business
• Coordinated and managed new products implementation projects
• Managed distribution network and related services
• Worked closely with upper management and main stakeholders to ensure effective
cost reduction strategies and implementation plans

• Assisted the Operations Manager with the effective dispatch and receipt of goods
• Performed general store and warehouse duties as required
• Monitored stock levels and ensured minimum levels are upheld
• Stock ordering alongside Operations Manager and Sales Manager
• Established and maintained supplier relationships
• Ensured that customer satisfaction targets for on time delivery, quantity, quality
and services are met
• Provided counter sales, service and support in a friendly professional manner
• Took all opportunities to upsell to the customers
• Processed inwards and out wards goods on the Ostendo System (invoicing,
purchasing, stocktaking)