Senior Relationship Officer
National Bank Of Abu Dhabi
Total years of experience :17 years, 3 Months
• Business development and market research
•To Achieve Targets by Selling Credit Cards to the Residents / Customers based in UAE
Selling Product to Acquire New Customers in order to increase the Customer database with the Right mix of Profile.
• To provide quality customer service to ensure customer satisfaction and retention.
• Provide market intelligence to supervisors on a regular basis for use in formulating strategies and plans
Worked as an Asst. Manager (Marketing) with Royal Plastic (The Royal Group) in Mozambique, Southern Africa. From October 2011 to June 2012.
• Business development and market research.
• Marketing for the product range Of Plastic House Hold Products.
• To take care of the inventory for plastic raw materials.
• Determine new market channels.
• Coordinate with marketing groups to facilitate functions.
• Setup and coordinate meetings.
• Support staff in assigned projects.
• Development of public relations.
Worked as Sr. Marketing Executive with Lucknow Glass in Lucknow, UP. from August 2008 to October 2011.
• Development of networks.
• Professional distribution : building materials
• Development of networks with real estate agents.
• Specification : Architects, Technical offices
• Partnership with contractors & Real State Builders.
• Customers' benefits : the key for an efficient marketing strategy
• Product range organization.
To do implementation of strategy for increased coverage and productivity,
Relationship building with Channel, Implement a formal Channel Management Process, Management reporting as per requirement, Monthly review of Connects,
Monitoring of DSR of Connect front-line, Field Accompaniment Calls
with the team, To contain churn as per budgets, To contain pre acquisition
related customer complaints
Appointment of Connects as per plan, Hiring of Channel manpower.
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) with specialization in Marketing from Sikkim Manipal University, Sikkim (India) in 2011.