Customer Service and Sales Representative
ADMM
Total years of experience :5 years, 0 Months
o Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
o Converting potential customers by answering product and service questions; suggesting information about other products and services.
o Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
o Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
o Expertise in handling elite clientage of GCC and around the world during the Grand Prix 2016 in Abu Dhabi.
o Achieving the targets and proving as the best & highest sales performer in the team.
o Working knowledge of soft wares like ENTA and GOO for bookings.
o To organize and coordinate office operations and procedures by ensuring organizational effectiveness.
o Contributes to team effort by accomplishing related results as needed.
o Meeting Sales Goals, Closing Skills, Prospecting Skills, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales.
o Marketing and promotion of the course in different educational fairs and colleges and Organizing summer camps for all ages.
o Handling front desk and student queries.
o Managing cash related activities.
o Taking classes for the A1 level as a French faculty.
o Fulfilling other Responsibilities assigned on time.
o Marketing and product promotion in different business fairs and promoting sales.
o Preparing quotations.
o Maintaining the client’s database and follow up.
o Managing the stock availability.
o Preparing presentations in PowerPoint.
o Staffing and looking after labor contracts.
o Handing Payrolls.
o Assisting in other back office jobs.
o To organize and coordinate office operations and procedures by ensuring organizational effectiveness.
o Managing Investment portfolio of existing NRI Customers.
o Building Marketing Strategy and Marketing campaigns to promote banks products.
o Managing customer relationships.
o Advising NRI and retail customers on various investment opportunities.
o Ensuring timely submission of the MIS required by departments.
o Handling all CASA related queries.
o Coordinating all activities related to the account opening documents and control procedure with regional processing department.
o Providing quality customer service and working in professional environment.
o Prepare periodic sales reports as per company’s standards.
o To follow other duties as assigned.
o Team orientated members towards achievement of targets.
o Providing services to existing customers.
o Handling all insurance plans related queries.
o Learning various insurance plans of different companies and advising the best plan suiting the client needs.
o Creating the need and awareness of medical and life insurance among the people by organizing various events.
o Identifying market intelligence and doing competitor analysis.
o Participation in external communication, customer engagement and brand promotion.
o Responsible to maintaining the relationship with existing clients and build a strong relationship with new clients.
o Conducting analysis for preparing reports and presentation