Rasita Puechpan

Conduct training needs analysis.
Conduct in-house, service excellence, service recovery process training, leadership training,
Train the Trainer Certification.
Develop and plan training programs based on the company’s goal and target.
Monitor and evaluate the effectiveness of the learning programs through feedback and
performance metrics.
Ensure that the training programs are in compliance with government regulations and
standards.

Conduct training needs analysis survey to identify the most appropriate training method and
develop programs.
Conduct all In-House Training programs related to improving service quality to enhance guest
satisfaction from Service Excellence to New Hire Orientation, Problem Resolution, On the Job
Skills Training Certification, Train the Trainer Certification, FB New Hire Training Certification, FO
New Hire Training Certification, FB Up-selling Training, FB Up-selling, Front Desk Up-selling, Loyalty
programs.
Develop and conduct leadership training programs in all level positions to develop potential
candidates for career development.
Periodically evaluate training effectiveness by monitoring training results using the company
Key Performance Indicators).

Conduct training needs analysis survey to identify the most appropriate training method and
develop programs.
Conduct required training programs such as New Hire Orientation, Heartist Program, Guest Recovery
Process, Up-selling, Train the Trainer and Leadership Training programs to develop and improve
supervisors and managers interpersonal and leadership skills.
Monitor on-the-job training and ensure that employees maintain and improve their job skills based
on the standard organization operating procedure.
Periodically evaluate training effectiveness by monitoring training results using the company Key
Performance Indicators.
Oversee talent development and succession planning by effectively assessing key talents, reviewing
key roles, determining the readiness levels of potential candidate and develop leadership training
programs to reach their full potential.

Conduct training needs analysis survey to identify the most appropriate training method and develop programs. Conduct required training programs such as New Hire Orientation, Heartist Program, Guest Recovery Process, Up-selling, Train the Trainer and Leadership Training programs to develop and improve supervisors and managers’ interpersonal and leadership skills.
Monitor on-the-job training and ensure that employees maintain and improve their job skills based on the standard organization operating procedure.
Periodically evaluate training effectiveness by monitoring training results using the company Key Performance Indicators.
Oversee talent development and succession planning by effectively assessing key talents, reviewing key roles, determining the readiness levels of potential candidate and develop leadership training programs to reach their full potential.

programs
programs to develop and improve supervisors and managers interpersonal and leadership skill
executed. Develop Standard Operating Procedures.

quality assurance team
Lead the training and quality assurance team
Conduct needs Hire Service Service
Hospitality & Problem Resolution, On the Job Skills Training Certification, Train the Trainer Certification. FB
selling, Front Line Leadership Programs: Role of a Leader, Effective Communication, Behavioral

Design, develop and conduct leadership training programs in all level positions to develop
potential candidates for either transfer or promotion.

Help employees with career development and identify internal candidates for potential role
succession.

Monitor hotels KPI related to enhancing guest satisfaction by keeping track of the guest satisfaction
survey result from Market Metrix, tripadvsior.com. Periodically evaluate training effectiveness by
Owner satisfaction).

Conduct periodic audits and monthly hotel visits, evaluate and validate monthly training files, track
and reports on training completion.

Analyze training needs to develop new training programs, modify and improve existing programs.
Conduct Training programs: New Hire Orientation, Service Excellence Service Excellence, Hospitality & Problem Resolution, On-the-Job Skills Training Certification, Train the Trainer Certification, Front Office and & F & B Upselling and Supervisory Skills Training.
Monitor hotel’s KPI related to enhancing guest satisfaction by keeping track of the guest satisfaction survey result from Market Metrix, tripadvsior.com.
Develop and oversee Self Access Center. Travel and visit other Marriott hotels, monitor, track and report on Self Access center program completion.
Evaluate English instructor performance and the effectiveness of the language training programs, providing recommendations for improvement

Lead the College with vision, creativity and excellence.

Provide collaborative and collegial leadership for the College.

Design and implements the academic plan of the College of Business Administration.

Develop, implement, promote, and evaluate curriculum.

Supervise the management, development, and evaluation of curriculum for the College

Promote and foster professional development activities related to academic leadership, classroom instruction, instructional technology, and support staff development