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Rasita Puechpan, First Group Training and Quality Manager

Rasita Puechpan

First Group Training and Quality Manager·The First Group

Thailand

Master's degree, Business Administration And Commerce

Work experience

Total years of experience: 33 years, 4 months

First Group Training and Quality Manager

January 2024 - December 2024

The First Group

Dubai, United Arab Emirates

January 2024 - December 2024

Conduct training needs analysis.
Conduct in-house, service excellence, service recovery process training, leadership training,
Train the Trainer Certification.
Develop and plan training programs based on the company’s goal and target.
Monitor and evaluate the effectiveness of the learning programs through feedback and
performance metrics.
Ensure that the training programs are in compliance with government regulations and
standards.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Learning and Development Manager

March 2021 - June 2024

Rixos Bab Al Bahr

Ras Al Khaimah, United Arab Emirates

March 2021 - June 2024

Conduct training needs analysis survey to identify the most appropriate training method and
develop programs.
Conduct all In-House Training programs related to improving service quality to enhance guest
satisfaction from Service Excellence to New Hire Orientation, Problem Resolution, On the Job
Skills Training Certification, Train the Trainer Certification, FB New Hire Training Certification, FO
New Hire Training Certification, FB Up-selling Training, FB Up-selling, Front Desk Up-selling, Loyalty
programs.
Develop and conduct leadership training programs in all level positions to develop potential
candidates for career development.
Periodically evaluate training effectiveness by monitoring training results using the company
Key Performance Indicators).

Company industry:
Hospitality & Accomodation

Learning and Development Manager

March 2020 - July 2021

Movenpick Ibn Battuta Gate Hotel

Dubai, United Arab Emirates

March 2020 - July 2021

Conduct training needs analysis survey to identify the most appropriate training method and
develop programs.
Conduct required training programs such as New Hire Orientation, Heartist Program, Guest Recovery
Process, Up-selling, Train the Trainer and Leadership Training programs to develop and improve
supervisors and managers interpersonal and leadership skills.
Monitor on-the-job training and ensure that employees maintain and improve their job skills based
on the standard organization operating procedure.
Periodically evaluate training effectiveness by monitoring training results using the company Key
Performance Indicators.
Oversee talent development and succession planning by effectively assessing key talents, reviewing
key roles, determining the readiness levels of potential candidate and develop leadership training
programs to reach their full potential.

Company industry:
Hospitality & Accomodation

People and Culture Manager

January 2020 - January 2021

Oaks Ibn Battuta Gate Hotel

Dubai, United Arab Emirates

January 2020 - January 2021

Conduct training needs analysis survey to identify the most appropriate training method and develop programs. Conduct required training programs such as New Hire Orientation, Heartist Program, Guest Recovery Process, Up-selling, Train the Trainer and Leadership Training programs to develop and improve supervisors and managers’ interpersonal and leadership skills.
Monitor on-the-job training and ensure that employees maintain and improve their job skills based on the standard organization operating procedure.
Periodically evaluate training effectiveness by monitoring training results using the company Key Performance Indicators.
Oversee talent development and succession planning by effectively assessing key talents, reviewing key roles, determining the readiness levels of potential candidate and develop leadership training programs to reach their full potential.

Company industry:
Hospitality & Accomodation

Cluster Training Manager

January 2014 - January 2020

Rixos Hotels UAE

Dubai, United Arab Emirates

January 2014 - January 2020

programs
programs to develop and improve supervisors and managers interpersonal and leadership skill
executed. Develop Standard Operating Procedures.

Company industry:
Hospitality & Accomodation

Quality Assurance, Learning & Development Manager

January 2013 - January 2014

Dusit Thani Bangkok

Bangkok, Thailand

January 2013 - January 2014

quality assurance team
Lead the training and quality assurance team
Conduct needs Hire Service Service
Hospitality & Problem Resolution, On the Job Skills Training Certification, Train the Trainer Certification. FB
selling, Front Line Leadership Programs: Role of a Leader, Effective Communication, Behavioral

Company industry:
Hospitality & Accomodation

Learning and Development Manager

October 2010 - January 2013

Radisson Royal Hotel

Dubai, United Arab Emirates

October 2010 - January 2013

Design, develop and conduct leadership training programs in all level positions to develop
potential candidates for either transfer or promotion.

Company industry:
Hospitality & Accomodation

Human Resources & Training Manager

June 2009 - October 2010

Dusit Princess City Centre,

Bangkok, Thailand

June 2009 - October 2010

Help employees with career development and identify internal candidates for potential role
succession.

Company industry:
Hospitality & Accomodation

Training Manager

June 2009 - October 2010

Pathumwan Princess Hotel

Bangkok, Thailand

June 2009 - October 2010

Monitor hotels KPI related to enhancing guest satisfaction by keeping track of the guest satisfaction
survey result from Market Metrix, tripadvsior.com. Periodically evaluate training effectiveness by
Owner satisfaction).

Company industry:
Hospitality & Accomodation

Group Training Director

January 2007 - January 2009

Dusit International,

Bangkok, Thailand

January 2007 - January 2009

Conduct periodic audits and monthly hotel visits, evaluate and validate monthly training files, track
and reports on training completion.

Company industry:
Hospitality & Accomodation

Self Access Center and Training Manager

April 1999 - January 2007

Bangkok Marriott, Anantara Resort & Spa

Bangkok, Thailand

April 1999 - January 2007

Analyze training needs to develop new training programs, modify and improve existing programs.
Conduct Training programs: New Hire Orientation, Service Excellence Service Excellence, Hospitality & Problem Resolution, On-the-Job Skills Training Certification, Train the Trainer Certification, Front Office and & F & B Upselling and Supervisory Skills Training.
Monitor hotel’s KPI related to enhancing guest satisfaction by keeping track of the guest satisfaction survey result from Market Metrix, tripadvsior.com.
Develop and oversee Self Access Center. Travel and visit other Marriott hotels, monitor, track and report on Self Access center program completion.
Evaluate English instructor performance and the effectiveness of the language training programs, providing recommendations for improvement

Company industry:
Hospitality & Accomodation

Dean, International Program

May 1991 - March 1999

Stamford College

Bangkok, Thailand

May 1991 - March 1999

Lead the College with vision, creativity and excellence.

Provide collaborative and collegial leadership for the College.

Design and implements the academic plan of the College of Business Administration.

Develop, implement, promote, and evaluate curriculum.

Supervise the management, development, and evaluation of curriculum for the College

Promote and foster professional development activities related to academic leadership, classroom instruction, instructional technology, and support staff development

Company industry:
Training & Education Center
Job role:
Teaching and Academics

Education

Lyceum of the Philippines

March 1985

March 1985

Master's degree, Business Administration And Commerce

Philippines

GPA (percentage): 90%

GPA (percentage): 90%

Skills

COACHING
Intermediate
COACHING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
FILE ORGANIZATION
Intermediate
FILE ORGANIZATION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT TRAINING AND DEVELOPMENT
Intermediate
MANAGEMENT TRAINING AND DEVELOPMENT
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

English

Expert

Training and Certifications

Certifications
Basic Food Hygiene Basic Fire Safety PIC Level 3 TSA Upselling
Campus Courses
On the Job Skills Certification Training

Hobbies and interests

Working out, dancing, painting