Ravidu Herath

associate support consultant at Pristine Solutions Pvt Ltd

• Sri Lanka - Colombo 4
• August 2020 to November 2023

• Provide frontline support to SAP B1 users, addressing and
resolving technical issues, inquiries, and user concerns
promptly.
• Collaborate with senior consultants to troubleshoot and analyze
system errors, ensuring timely and accurate resolution for
clients.
• Assist in the implementation of SAP B1 solutions, including
system configurations, customizations, and integrations.
• Conduct regular system audits, identifying potential issues and
implementing preventive measures to enhance system stability.
• Work closely with clients to understand their business processes
and requirements, offering guidance on SAP B1 best practices.
• Collaborate with cross-functional teams to deliver high-quality
support services, meeting SLA commitments and ensuring client
satisfaction.
• Contribute to the development and delivery of user training
programs, empowering clients to effectively utilize SAP B1
features.
• Participate in the documentation of support processes, issue
resolutions, and knowledge-sharing initiatives within the team.
• Spearheaded SAP B1 implementation projects for clients,
ensuring seamless integration and alignment with business
objectives.
• Collaborated with clients to understand and analyze business
processes, providing expert guidance on SAP B1 best
practices.
• Led customization and configuration efforts, tailoring SAP B1
solutions to meet specific client requirements.
• Contributed to the development of comprehensive user
training programs, empowering clients to maximize SAP B1
functionality.
• Played a vital role in data migration processes, ensuring
accurate and efficient transfer of data to SAP B1.
• Managed end-to-end SAP B1 implementations, overseeing
project timelines, resource allocation, and client
communication.
• Conducted business process analyses, identifying
opportunities for optimization and efficiency enhancement.
• Collaborated with sales teams to understand client needs,
preparing and delivering effective SAP B1 product
demonstrations.
• Led a team of consultants in system configuration,
customization, and integration efforts to meet client
specifications.
• Established and maintained strong client relationships,
ensuring customer satisfaction and successful project
outcomes.
• Gained foundational knowledge in SAP B1 through
comprehensive training programs and on-the-job experience.
• Assisted senior consultants in SAP B1 implementation
projects, contributing to system configurations and user
training.
• Supported data migration activities, learning the intricacies
of transferring data from legacy systems to SAP B1.
• Participated in client meetings, gaining exposure to client
engagement and solution presentation.