sales operations supervisor
PORCELLAN CO. LLC
Total years of experience :9 years, 2 Months
• Supervising a team of sales coordinators and managing overall sales operations.
• Managing the order process and reviewing sales orders.
• Identifying bottlenecks in the sales process and finding ways to reduce them (process improvement).
• Liaising with different departments to ensure smooth and timely expediting of orders, deliveries and sales support.
• Prioritizing urgent tasks and major projects to make sure critical works gets accomplished.
• Serving as a liaison between sales team and upper management.
• Creating, evaluating, and optimizing data sets.
• Processed sales and purchase orders on ERP system (SAP)
• Served as a Liaison between the third-party logistics (3PL) providers, corporate and end customers.
• Monitored shipments to guarantee on-time delivery and oversaw rush orders and order changes.
• Resolved problems for customers relating to shipments.
• Administered export control process and managed Warranty claims and Returns.
• Managed inquiries, prepared quotations, proforma invoices, processed sales orders, work orders, delivery notes, submittals.
• Prepared export documents such as packaging list, commercial invoices for international orders.
• Maintained project status in the CRM program organizations.
• Arranged and coordinated after-sales service that involves the maintenance and service.