Ravivarman Ramachandran

• Led the platform design review for Azure product hosting, recommended design
changes - improved service reliability by 60% and reduced high severity
customer incidents by 40%.
• Part of SFRP to SFMC migration for 150 clusters: Strategic shift aimed at
simplifying cluster management, improving automation, and enhancing service
reliability - Improved cost efficient by 25%, reliability 60%, security 40%,
operational efficiency by 30%.
• Developed an automation framework to remove manual intervention of
subscription onboarding and prerequisite for service deployment - Achieving
50% reduction in onboarding time with enterprise-grade security and compliance.
• Improved reliability of the service - Achieved 100% zonal resilient for the
deployments.
• Led end-to-end architecture design and cloud transformation for Fortune 500
customers across diverse industries, enabling up to 50% improvement in
performance, 40% reduction in infrastructure costs, and accelerating time-to
market by 6-12 months through modernization, Azure landing zones, and
automation best practices.
• Led Migrations by translating business from onprem environment to cloud
environment with analyzing Business strategy, Assessment, Planning and
Adoption for multiple customers and improved cost, reliability, security and
operational efficiency in cloud environment.
• Defined cloud strategies in partnership with enterprise architects & Partners,
driving digital transformation programs and implementing secure, scalable
hybrid/multi-cloud architectures using Azure governance, DevOps, IaC, and
FinOps to reduce technical debt and improve compliance by 100%.
• Delivered 10+ technical workshops and architecture sessions, contributed
reusable reference architectures and solution accelerators that improved
engineering efficiency by 50%, and influenced $1M+ in Azure consumption
through FTA support, cost optimization, and strategic roadmap planning.
• Delivered 20+ FTA live sessions on Azure networking & Azure infra, that
improved adoption of Azure network resources by 40%.
• Delivered CAF, WAF & Azure landing zone for customers and partners, that
improved adoption by the customer and partners on all the engagements.
• Synthesize feedback from customers and partners to learn about the product
usage, identify and resolve feature and knowledge gaps and key performance
indicators (KPIs) in the current product and business outcomes
• Establishing plan for initial organizational alignment to support the adoption plan
• Creating plan for addressing skills readiness gaps within organization
• Developing cloud adoption plan to manage change across skills, the digital estate
• Governance foundation with minimum viable product (MVP)

Led the end-to-end migration from on-premises infrastructure to Microsoft Azure, driving improvements in cost efficiency,
reliability, and operational agility. Spearheaded the Azure migration initiative, achieving a 40% reduction in operational costs and a
50% improvement in deployment speed.
• Directed cross-functional teams through the Azure migration lifecycle, from planning and assessment to deployment and
optimization.
• Architected secure, scalable hybrid/multi-cloud environments, improving compliance posture by 100% and reducing technical debt.
• Creating design documents for the infrastructure HLD, LLD and developed proof of concepts and created technical architecture
components.
• Synthesize feedback from customers and partners to learn about the product usage, identify and resolve feature and knowledge gaps
and key performance indicators (KPIs) in the current product.
• Implementing Backup and DR strategies.
• Assessment of data migration : Migrating SQL Database from on premises to Azure using Azure Database Migration service
(DMS) and Assessment using Database Migration Assistant (DMA)

As customer support services team, supporting Azure cloud networking technology breakfix and Advisory with respect to
Azure Networking, VPN gateway, Expressroute, Application gateway, Load balancer, vnet peering etc
• Assist peers with technical and process challenges
• Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive
customer, mission critical)
• Attend triage meetings to share knowledge and efficiently develop customer solutions
• Performing technical mentoring and assisting peer engineers to ensure the quality of support given
• Assist in hot-site issues by setting customer expectations, devising action plans and communicating with partners and
customers
• Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs

Attending service request issues related to Routing and Switching
• Handling escalation for the escalated issues
• Proactive incident resolution when receiving alerts
• Maintaining the health/availability of network devices
• Patching the latest version of the networking devices
• Coordinating with onsite support issues to fix the issues
• Provide solutions that satisfy customers which will involve handling difficult situations (mission critical)
• Working with ISP to get the issue fixed and getting RCA

• Attending service request issues related to Networking
• Configuring Routers and Switches based on the user request
• Proactive Monitoring of network devices and clearing alerts
• Onboarding new network devices to the monitoring tool
• Generating health check reports of network devices
• Updating routers and switches to the latest versions
• Coordinate with Vendors like cisco to get the issue addressed with Routers or switches
• Coordinating with onsite support for maintenance and activities
• Work with service providers or vendors to address the issue and follow-up to get the root cause
• Attending Incident management, Problem management & Change management and providing the required information