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Rawan Abu Hashim, Telecom Complaint  and awareness officer

Rawan Abu Hashim

Telecom Complaint and awareness officer·Communication Regularity Authority

Qatar

Bachelor's degree, English language and literature

Work experience

Total years of experience: 12 years, 7 months

Telecom Complaint and awareness officer

March 2015 - Present

Communication Regularity Authority

Doha, Qatar

March 2015 - Present

- Validating and Investigating Complaints from Telecom Consumers about the Service Providers.
- Monitor violation from the service providers in terms of Services Tariffs of the servcies and report it line manager.
-Report of non compliance of service providers .
- Moniter misleading advertisment from service providers and file a complaint.
-Partake in awareness campaigns and educate consumers of telecom laws, regulations and service providers terms of service.

Company industry:
Public Administration
Job role:
Administration

Customer Service Consultant

April 2013 - June 2014

Ooredoo Qatar

Doha, Qatar

April 2013 - June 2014

- Assistant to Medium enterprise manager
- Write official letters to Medium enterprise customers
- Send SMS to Medium enterprise customers
- Follow up with customers/ account managers by telephone and e-mail
- Help solve customers problems
- Connect/ disconnect/ terminate services
- Process customers' payments

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Qatar University

June 2011

June 2011

Bachelor's degree, English language and literature

Qatar

GPA (point): 3.37 out of 4

GPA (point): 3.37 out of 4

Major in English Language and Literature Minor in Mass Communication and Public Relations

Skills

Corporate Services

Expert

Data Administration

Expert

Sales

Expert

Translation

Expert

Customer Service

Expert

communication skills

Expert

Analytical/Research Skill

Expert

Team player

Expert

organizational skills

Expert

Problem-Solving

Intermediate

Computer Literacy

Expert

Content Creation

Intermediate

Social Media

Expert

Corporate Services

Expert

Data Administration

Expert

Sales

Expert

Translation

Expert

Customer Service

Expert

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
The Fundamentals of Digital Marketing
Apr 2022
ICT Unified Communications and Digital Services
Dec 2018
Leadership for Telecoms & Tech Innovations
Oct 2018
Customer Service Course
Oct 2015
Marketing Management Basics
Apr 2022
The Corporate Communication
Apr 2022

Hobbies and interests

reading novels and fanfiction

Dean's list (2009-2011)