Content and social media officer
United Financial Company
Total years of experience :4 years, 9 Months
Writing, Editing, and proofreading content for websites, social media pages, video scripts,
and public communications.
Managing social media accounts and measuring the interactions.
Creating marketing strategies for organic and paid media.
Creating SMS campaigns.
Planning needed and seasonal campaigns with the marketing team.
Ensure that the content is compliant with copyright and data protection laws.
Restructuring the company's content to be aligned with the culture and the company.
Business development: reviewing weaknesses and strengths to make it better.
Creating guidelines for the company's upcoming photo sessions to be modern and appealing.
Developing and creating guidelines for designers and brand managers.
Researching up-to-date attractive content for the target audience.
Creating Social Media platforms for Alsaqeefa like meetups, LinkedIn, and TikTok.
Creating online and offline seasonal campaigns in Alsaqeefa; National day, Founding day, and
World Cup Month.
Reports writing and designing for Alsaqeefa services, introducing business proposals.
Business development: updating services, making social connections.
Supervising social media accounts and renewing marketing methods.
Managing Alsaqeefa creativity team; designers, and writers, and guiding the marketing and
photography sessions and campaigns.
Hosting Alsaqeefa entertainment events with Aramco, IAU, Ithra.
Hosting and presenting meetings with contractors like Trustangle, Walaa Plus, Cheeze.
creating digital entertainment programs, raffles, and trivias.
Creating marketing and content strategies to digital platforms.
Designing posts for Instagram, Twitter, and Sallah.
Designing printed content such as posters, notebook covers, and booklets.
Designing logos and small business templates for their own use.
Writing Arabic and English content as articles and captions for different media platforms.
Supervising social media accounts and renewing their styles if needed.
Editing pictures in a creative contemporary style.
making sure it's aligned with local trends and updated.
Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.
Facilitate sales of all services according to company and client requirement.
Coordinate with customers and avoid any discontinuation from his or her end.
Assist customers with all knowledge on products and services and perform required repairs and prepare bills for same.
Administer all customer complaints and ensure timely resolution within required guidelines.
Supervise all unresolved compliant for sales.
Perform troubleshoot on all customer service issues and schedule all field service calls as required.
Manage and process and correspondence with customers.
Schedule all customer appointments according to procedures and documents all customer transactions and prepare required paperwork.
Prepare all new contracts and handle all incoming calls for same.
Analyze all client requirements and assist to prepare all service contracts and facilitate sales for same.
Perform all follow up for all outbound calls.
Supervise all on line chat sales calls for clients.
Ensure optimal level of client satisfaction at all times and process all orders on phone.
I develop skills in writing, editing, analysis, public speaking and research. Listening, speaking, reading, and writing are perfected . I developed an excellent communication and leadership skills as demonstrated by experience in presentaional activities in the university, and working as a proofreader for students' articles and graduation projects.
