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Rawan Qandah, Access and Liaison Manager, Safety and security Focal Point

Rawan Qandah

Access and Liaison Manager, Safety and security Focal Point ·Action Contre la Faim – ACF Jordan

Jordan

Bachelor's degree, Translation

Work experience

Total years of experience: 17 years, 8 months

Access and Liaison Manager, Safety and security Focal Point

September 2021 - June 2025

Action Contre la Faim – ACF Jordan

Amman, Jordan

I found this job using Bayt.com

September 2021 - June 2025

Reporting directly to the Country Director and in close coordination with the Mission Management and Programs Managers, and working closely with the Regional Security Advisor as Technical Referent in HQ Paris regarding the matters of access, safety and security needs at Jordan Level.

 Facilitating access for implementation of ACF’s programs and activities in Jordan by securing needed approvals from the Government of Jordan and providing timely reporting, alerts and analysis of humanitarian and security context affecting and/or impacting the activities, programs, positioning, staff and partners of ACF.
 Acting as the Safety and Security Focal Point for Jordan Mission.
- Training ACF Jordan staff on safety and security national procedures.
- Ensuring compliance with safety and security guidelines.
- Managing safety and security needs.
- Ensuring safety and security plans remain up to date.
 Representing ACF in interactions with the Government of Jordan. Developed and maintained a strong network with national and local authorities.
 Providing duly reporting according to the regular government reporting requirements about programs and activities implementation.
Company industry:
International Humanitarian Organization
Job role:
Management

Sustainability Advisor

November 2019 - December 2020

Sustainability Excellence

Amman, Jordan

November 2019 - December 2020

Leading projects that help clients integrate sustainability into strategy, achieve performance gains, and undertake public sustainability reporting. Clients range across many industries in Jordan and the GCC region, with an emphasis on financial services, energy, and telecommunications.

 Managing projects to be delivered effectively, to a high quality, on time and on budget. This includes development and tracking of work plans, schedules and budgets for the delivery of projects, continuous client communication, internal team management and external contractor management.
 Leading the design and implementation of projects with clients on a range of economic, environmental and social sustainability projects. This includes:
- Crafting strategies that identify, prioritize and address clients’ significant environmental, social and economic impacts, risks and opportunities.
- Supporting clients with the implementation of sustainability strategies and programs.
- Developing and delivering engaging presentations for meetings, training and workshops to build client capacity for sustainability implementation.
- Writing clear and compelling corporate sustainability reports presenting clients’ environmental, social and economic performance in line with the Global Reporting Initiative (GRI) Standards, sector specific disclosure frameworks and relevant stock exchange reporting guidelines.
Company industry:
Management Consulting
Job role:
Consulting

Specialist

June 2018 - October 2018

Olgoonik Management Services – Olgoonik Federal.

Amman, Jordan

June 2018 - October 2018

Anti-Terrorism Assistance (ATA) Program
Department of State USA

Reporting directly to the Resident Camp Manager.

• Led and supported the development of Internal Regulations incorporating code of business conduct.
• Managed day-to-day HR functions.
• Supervised the incoming and outbound ATA personnel travel, in-country lodging requirements, and in-country surface and air transportation requirements.
• Assisted operations, finance and procurement departments in different areas.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Management

Head of Mission Support / Field Coordinator Support – South Syria Project

June 2017 - June 2018

Medecins Sans Frontieres - Spain (MSF)

Amman, Jordan

June 2017 - June 2018

Providing support to head of mission at field and mission levels by:
• Provided timely and thorough analysis of humanitarian and security context.
• Contributed in implementing the acceptance security strategy.
• Facilitated communication with stakeholders’ network (local authorities, local leaders, other agencies and NGOs).
• Ensured regular situational reporting in collaboration with head of departments.
Company industry:
Medical Hospital
Job role:
Support Services

Operations and Training Specialist

October 2016 - February 2017

Olgoonik Management Services - Olgoonik Federal

Amman, Jordan

October 2016 - February 2017

Anti-Terrorism Assistance (ATA) Program
Department of State USA

Reporting directly to the ATA Resident Program Manager and assigned responsibility for special projects that are integral to the program.

• Carried out a SOPs assessment for the ATA program in Amman.
• Provided liaison in-line with program goals and requirements of the ATA Resident Program Manager (RPM);
• Assisted with ATA in-country logistical service coordination requirements.
• Evaluated Simultaneous and Consecutive interpreter performance and duties.
• Managed correspondences for each training program between the American Embassy in Amman and ATA Washington.
• Provided advice to the ATA RPM and ATA DRPM regarding host country culture and governmental customs, provided support and analysis, including developing informational materials.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Training and Development

Freelance Trainer / Certified Workplace Mediator

April 2014 - October 2016

Jordan Better Workplace Association

Amman, Jordan

April 2014 - October 2016

• Contributed to the development, design and delivery of extensive training programs that covered workplace mediation skills and HR functions in addition to the Jordanian labor law, Social Security, and income tax awareness sessions.
Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Senior Market Research & Responsible Finance Officer. (Project Management)

January 2013 - December 2015

Ahli Microfinance Company

Amman, Jordan

January 2013 - December 2015

(Project Management) (Compliance & Monitoring and Evaluation) (Research and Development) (In-house Trainer / Facilitator)

Reporting directly to the General Manager, I was responsible for developing AMC’s customer and market intelligence through leading targeted research projects, delivering training & capacity building and facilitating strategy development.

• Oversaw the design and led the execution of AMC’s first-ever client impact assessment, engaging with over 600 customers to provide insight to senior management on how AMC improves people’s livelihoods.
• Reviewed and further developed key company policies in the light of the Client Protection Principles of the microfinance industry’s Smart Campaign and the Universal Standards of the Social Performance Task Force.
• Facilitated AMC’s institutional & social rating, creation of a Risk Function, creation of a new SME Unit and development of the new 5-year Strategic Plan.
• Took the lead on writing 4 winning USAID funding proposals used for expanding AMC’s product offering and channels to market.
• Acted as a representative of AMC in interactions with a wide range of external stakeholders.
Company industry:
Financial Services
Job role:
Research and Development

HR and Training Coordinator (HR Functions) (In-house Trainer/ Facilitator)

September 2009 - October 2012

FINCA

Amman, Jordan

September 2009 - October 2012

In collaboration with the senior management team I was responsible for FINCA’s HR information system, day-to-day personnel admin and key HR functions, including recruitment and selection, training and development, performance management, conflict resolution, compensation/rewards and ensuring compliance with governing regulations.

• Led the development, design and delivery of extensive training programs that covered technical and soft skills trainings.
• Managed recruitment cycle, designed and implemented new platform to streamline recruitment activities across the organization.
• Led and supported the development of Internal Regulations & HR Manual incorporating code of business conduct.
• Oversaw the design and led the execution of employees’ satisfaction study.
Company industry:
Financial Services
Job role:
Human Resources and Recruitment

Executive Assistant / Personal Assistant / Office Manager

October 2005 - August 2009

Orange, Capital Bank, Dorset Decor, Nippon Jordan Fertilizer Company

Amman, Jordan

October 2005 - August 2009

Executive Assistant / Personal Assistant / Office Manager
Company industry:
Other Business Support Services
Job role:
Administration

Education

Applied Science University

August 2005

August 2005

Bachelor's degree, Translation

Jordan

Rosary Sisters School

July 2001

July 2001

High school or equivalent, scientific stream

Jordan

Skills

Training
Expert
Training
Expert
Analysis
Expert
Analysis
Expert
Microfinance
Expert
Microfinance
Expert
Human Resources
Expert
Human Resources
Expert
Monitoring and Evaluation
Expert
Monitoring and Evaluation
Expert
MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access)
Expert
MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access)
Expert
English/Arabic writing
Expert
English/Arabic writing
Expert
communication skills
Expert
communication skills
Expert
Organizational skills
Expert
Organizational skills
Expert
presentation skills
Expert
presentation skills
Expert
HR Management
Expert
HR Management
Expert
administrative support
Expert
administrative support
Expert
Project Management
Expert
Project Management
Expert
Translation
Expert
Translation
Expert
Recruiting
Expert
Recruiting
Expert
analytical skills
Expert
analytical skills
Expert
Training skills
Expert
Training skills
Expert
market research & development
Expert
market research & development
Expert
Training
Expert
Training
Expert
Monitoring and Evaluation
Expert
Monitoring and Evaluation
Expert
Microfinance
Expert
Microfinance
Expert
Human Resources
Expert
Human Resources
Expert
Analysis
Expert
Analysis
Expert

Languages

English
Expert
French
Beginner
Arabic
Expert

Memberships

Jordan Better Workplace Association

Trainer / Workplace Mediator

March 2014

Training and Certifications

Certifications
Certificate in Internal Workplace Mediation
Jun 2016
Certified HR Consultant
Dec 2018
Training
MS Windows & MS Office
Computeach International Center
Nov 2005
Safety &Security at workplace
Capital Bank
May 2008
Managerial & Creativity Skills Development for Supervisors
Joint Efforts Group
Mar 2010
Excellence in Customer Service
Institute of Banking Studies
Mar 2010
Financial Analysis
FINCA
Jul 2011
Code of Conduct
FINCA
Oct 2011
Microfinance Loan Officer e-Learning Course
Grameen Jameel
Apr 2012
Preparation of marketing plans & programs
Amman Chamber of Commerce
Sep 2012
Communication Skills
Ahli Microfinance Company
Apr 2013
Leadership Skills
Ahli Microfinance Company
Apr 2013
Mediation in Labour & Employment
Cole Academy& Jordan Better Workplace Association
Mar 2014
Workplace Mediation
Acas & Jordan Better Workplace Association
Dec 2015
Sanou
Medecins Sans Frontieres (MSF)
Aug 2017
Field Management Training
Medecins Sans Frontieres (MSF)
Oct 2017
Intensive course in Huminitartian Affairs (ICHA)
Medecins Sans Frontieres (MSF
Nov 2017

Hobbies

  • Swimming
  • Traveling
  • Reading