Administration Specialist
Alawwal Bank
Total years of experience :15 years, 3 Months
Provided support in different aspects:
- Wealth Management: arranging with relationship managers to work on different campaigns and leads whether by email or Datbase system.
- Department Communacation: Composing and translating formal letters, emails, announcements in both languages with suitable visual layouts.
- Data Mnagement: Collecting data and presenting them in suitable visual layouts.
- MIS reports: Creating basic reports generated by the SAP system.
Responsible for the efficient daily operation including operations, customer service and security in accordance with Bank objectives, policies and procedures.
Working as a teller, I'm responsible of accomplishment of customers' different transactions accurately & quickly. Giving the customer the best service.
I've got 99 out of 100 in the Mystry Shopper Test.
Many courses have been taken such as: Customer Service and Selling Skills, Communication Skills, Islamic Banking, Business Management and Detecting Forgery Methods in Banking.
good time- keeper and a team player.
Worked as an English teacher.
Taught 5 courses for beginners levels.
Prepared my own tests and exams.
I've got a certificate for completing tragic design advanced diploma. I studied online. During these couple of years I learnt lots of stuff such as logo design, packaging design, designing books and layouts. You can check my works at my web portfolio: https://www.behance.net/rawannajmaldeen
The average was 4.8 ( excellence with first honors). The study included different courses such as Economics and Psychology. High grades were scored in English language subjects. Trained as an English teacher for a whole semester in an intermediate school.