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Rawane Smeismeh, Release Manager

Rawane Smeismeh

Release Manager·Techgenies

Lebanon

Master's degree, Business Administration

Work experience

Total years of experience: 16 years, 10 months

Release Manager

May 2018 - Present

Techgenies

Beirut, Lebanon

May 2018 - Present

Managing releases on a biweekly basis or more upon need.
Following up with all the technical team to make sure we're all on schedule.
Leading the QA department and managing QAs.
Reporting issues and testing the site for bugs and enhancements

I also am responsible of another project as the operations lead and support the clients, implement new project, go on clients visit for demos and training and gather new leads as part of business development.

Company industry:
Software Development
Job role:
Management

Operations Lead

May 2016 - Present

TechGenies

Beirut, Lebanon

May 2016 - Present

Supporting Deltek clients in ME
• Customer Service and Support plus Account Management
• Answering clients’ queries and reporting issues to technical team
• Implementation for new clients & project management
• Trainings and demos to existing and new clients
• Sales activity, telesales and demos

Company industry:
Software Development
Job role:
Management

Project Manager

January 2018 - January 2018

BLU Solutions

Beirut, Lebanon

January 2018 - January 2018

• Writing Scopes
• Preparing project plan
• Writing guides and needed documentation

Company industry:
IT Services
Job role:
Management

Senior Solution Support Analyst

April 2016 - October 2016

Universant Technologies

Beirut, Lebanon

April 2016 - October 2016

Supporting the Arena PLM clients globally
• Reporting clients’ issues and receiving calls

Company industry:
Software Development
Job role:
Customer Service and Call Center

Customer Support & Account Manager, Team Lead

May 2015 - February 2016

HR Technology

Beirut, Lebanon

May 2015 - February 2016

Supporting the clients in French/English globally
• Customer Service and Support plus Account Management
• Answering clients’ queries and reporting issues to technical team.
• Monitoring and managing the team reporting to me in addition to reviewing their work and supporting them.
• Business Development and cold calls to prospect clients
• Trainings and demos to existing and new clients

Company industry:
Software Development
Job role:
Support Services

Customer Support & Account Manager CSAM

February 2013 - May 2015

HR Technology

Beirut, Lebanon

February 2013 - May 2015

Supporting the ME and European clients in French/English
• Backing up the support team for US, UK and CA clients
§ Promoted to Team lead end of May 2015

Company industry:
Software Development
Job role:
Customer Service and Call Center

Senior Quality Assurance Engineer

July 2009 - February 2013

HRsmart

Beirut, Lebanon

July 2009 - February 2013

Test customizations per client request
• Test migration processes and clients upgrades
• Trains others on QA systems
• Use engineering skills to improve processes
• Create and update test cases
• Ensures processes produce quality product
• Tracks projects, creates reports on projects
• Automation Testing: Selenium IDE
• Report issues to technical team
Promoted to QAII in 2010
Promoted to QAIII in 2012

Company industry:
Software Development
Job role:
Quality Control

Education

Lebanese American University

June 2012

June 2012

Master's degree, Business Administration

Lebanon

GPA (point): 3 out of 4

GPA (point): 3 out of 4

,

Lebanese American University

June 2009

June 2009

Bachelor's degree, Management and Information Technology

Lebanon

GPA (point): 3٠2 out of 4

GPA (point): 3٠2 out of 4

BS in Business, emphasis Management Information System

Le Lycée National, Choueifat

June 2005

June 2005

High school or equivalent, General Sciences

Lebanon

GPA (point): 16 out of 20

GPA (point): 16 out of 20

BaccII in General Sciences

Skills

IT Project Management
Expert
IT Project Management
Expert
Customer Support
Expert
Customer Support
Expert
QA QC
Expert
QA QC
Expert
Management
Expert
Management
Expert
Account Management
Expert
Account Management
Expert
Business development
Intermediate
Business development
Intermediate
ACCOUNT MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Expert
Documentation
Intermediate
Documentation
Intermediate
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
PLM
Beginner
PLM
Beginner
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
Quality Assurance
Expert
Quality Assurance
Expert
REPORTS
Expert
REPORTS
Expert
SALES
Intermediate
SALES
Intermediate
IT Project Management
Expert
IT Project Management
Expert
Customer Support
Expert
Customer Support
Expert
QA QC
Expert
QA QC
Expert
Management
Expert
Management
Expert
Account Management
Expert
Account Management
Expert

Languages

Arabic
Expert
English
Expert
French
Expert

Training and Certifications

Certifications
Certificate of Achievement
Nov 2017