IT Administrator
Park House English School
Total years of experience :9 years, 6 Months
• Administer Microsoft Office 365 that includes Security and Compliance, Exchange online, OneDrive for Business, SharePoint online, Teams
• Administer Sophos XG106 and Sonicwall Firewall (TZ400); ATP (Advanced Threat Protection), Anti-Virus and Anti-Spyware, Content Filtering, Web Filtering and managing VPN connectivity from site to head office
• Administer Windows Server 2012 R2 Active Directory and Hyper-V Servers
• Administer Avaya IP500 v2 Control Unit with 1608, 9680 IP phones, managing and configuring Local, Mobile or International calls based on user requirement
• Administer Sophos Central Endpoint Protection and SEP (Symantec Endpoint Protection) Small Business Edition (cloud-based), making sure that all systems on-site and off-site have endpoint protection, running and updated
• Administer Cisco Wireless Controller with Cisco Aironet 2802i and Sophos APX 530 access points
• Administer company file sharing server with QNAP NAS TS-873 making sure that server is up and running, monitoring storage pools and volumes and ensuring snapshots are running
• Administer data backups and ensure data recoverability
• Administer Primavera P6 software support and license management
• Attend end users complain through a series of actions, either face-to-face, over the telephone, or remotely using TeamViewer, Anydesk or remote desktop connections
• On-site and off-site support on end user computer software and hardware system devices such as desktops, laptops, printers, servers and network devices
• New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
• Recommend purchasing decisions for computer hardware and software solutions comprising of upgrades and new acquisitions
• Maintain all local software and hardware licensing to ensure conformance
• Terminates UTP Cable (Cat6) with RJ45 when necessary
• Monitor and maintain network security
• Ensure that all lT equipment complies with industry standards
• Maintained the records of IT Asset inventory
• Plan and implement future lT developments and undertaking project work
• Maintain and update the company website (Joomla based) and social media accounts
• Maintain and update documentation of procedures and configurations
• Liaise with third-party support and IT equipment suppliers if necessary
Accomplishments:
• Successfully setup, installed and configured head office Windows Server 2012 R2 Active Directory Domain Services and implemented all systems with Local Admin Security
• Successfully upgraded the head office Wi-Fi system with Cisco Wireless Controller 3504 and Cisco Aironet 2802i access points
• Successfully upgraded and implemented in the head office and in the project sites central file sharing with QNAP NAS Storage System
• Successfully roll out and implemented Endpoint Protection with SEP (Symantec Endpoint Protection) Small Business Edition to all systems on-site and off-site
• Successfully installed and configured Sophos Central Endpoint Protection, Sophos APX 530 and Sophos XG106 firewall to sister company showroom office
• Response to assigned ticket and resolves the issue on time
• Attend end users complain through a series of actions, either face-to-face, over the telephone, or remotely using TeamViewer, Anydesk or remote desktop connections
• On-site and off-site support on end user computer software and hardware system devices such as desktops, laptops, printers, servers and network devices
• Assist System Administrator in installing and configuring servers
• Administer users and computers in Active Directory Domain Services by creating new user or resetting their passwords and assisting them in changing their domain account password as per password policy
• Diagnose and troubleshoot problems related to active directory and group policy management
• Responsible for migrating local or domain user profile using forensit user profile wizard migration tool
• Diagnose and troubleshoot mapped file server drives to end users
• Responsible for supporting the branch in Dubai, Always Property (Real Estate), one of the companies of BRE (Bandary Real Estate)
• Responsible for supporting all the outlet’s POS system of FNB (Food and Beverages) and Turquoise Café & Gallery
• Responsible for installing, configuring, diagnosing and troubleshooting on-site and off-site Kaspersky Endpoint Security 10 for Windows anti-virus, hardware and software faults, biometric attendance systems, network and other technical problems,
• Responsible for taking the Pioneer database backup through Dropbox for business or ftp/sftp
• Configures office 365 email in outlook and smartphones
• Terminates UTP Cable (Cat6) with RJ45 when necessary
• Keeping all the account credential records
Accomplishment
• Successfully setup, installed and configured consultant’s Windows Server 2012 R2 Active Directory Domain Services
• Successfully installed, configured and setup site’s file server using Windows Server 2012 R2 with Active Directory Domain Services and Distributed File System
• Successfully rolled out, installed, configured and uploaded the company’s policy for Kaspersky Endpoint Security 10 for Windows anti-virus in all the projects site locations
• Successfully installed and configured WinSCP using SFTP between BRE (Bandary Real Estate) office and B Square Mall office for file sharing
• Administers router, switches, server, wireless access point, desktop computers, printers, phones, hardware and software deployment, security updates and patches
• Administers user and computer accounts in Active Directory and Group Policy Management
• Monitor networks to ensure security and availability to users
• Administer small business accounting software system (Sage 50 formerly known as Peachtree)
• Responsible for attending users complain through a series of actions, either face-to-face or over the telephone to help set up systems or resolve issues then, document findings and solutions
• Set up desktop computers and peripherals and troubleshooting system, network and printer problems, diagnosing and solving hardware or software faults
• Configure emails in Microsoft Outlook and in Android and iOS devices
• Terminates UTP Cable (Cat5/5e/6) with RJ45, patch panel and keystone jack when necessary
• Designs brochure, leaflets, flyers, business cards, etc., when necessary
• Perform data backups of workstations and server and disaster recovery operations
• Develops and maintains an inventory of all monitors, keyboards, hard drives and other components and equipment, keeps a record of all software licenses, email and hosting domain accounts and necessary documents like network topology, office port diagrams, and segregation of voice and data port
• Diagnose hardware and software problems and replace defective components
• Participates in purchasing decisions for computer hardware and software
• Liaise with third-party support and pc equipment vendors if necessary
Accomplishment
• Successfully upgraded, installed and configured MNM Group of Companies wireless access point (Ubiquiti Unifi | AP AC PRO)
• Successfully installed and configured MNM Group of Companies Active Directory Domain Services Server with Windows Server 2012 R2
• Successfully installed and configured MNM Group of Companies NAS Storage System for file sharing
• Responsible for attending clients complain through a series of actions, either face-to-face, over the telephone, or through email, to help set up systems or resolve issues then, document findings and solutions
• Setting up desktop computers and peripherals
• Installing and configuring computer operating systems (Windows 7, 8, 10), Wireless Access Points, Antivirus and Applications
• Ensures that network router, switches (Cisco, HP) and patch panel, end user physical desktop connections and IP Phones (NEC) are in proper working order
• Troubleshooting system, network and printer problems, diagnosing and solving hardware or software faults
• Updating Wireless Access Point Firmware and Windows Operating Systems and Applications
• Configuring emails in Microsoft Outlook and in Android and iOS devices
• Terminating UTP Cable (Cat5/5e/6) with RJ45, patch panel and keystone jack when necessary
• Designing brochure, leaflets, flyers, business cards, etc., when necessary
• Develops and maintains an inventory of all monitors, keyboards, hard drives and other components and equipment and keeps a record of all software licenses, hosting domain and email server accounts
• Liaise with third-party support and pc equipment vendors if necessary
Other responsibilities
• Coordinating with client regarding their IT equipment request
• Sending email to the supplier requesting for a quotation
• Preparing comparison sheet of all quotations from the supplier and prepares LPO of the approved quotation from the client
• Receives and assist in the delivery of the purchased IT equipment from the supplier to the client
• Coordinating with the technical team for the installation of IT equipment to the client
• Issuing delivery note and sales invoice to the client
• Prepares sales report through excel
• Filing of soft/hard copies (Quotation, Comparison Sheet, LPO, Delivery Note, Sales Invoice)
• Receives approved Material Requisition Forms from Cost Control
• Sending an email to the suppliers requesting for a quotation
• Preparing Comparison Sheet of all the quotation that was received from different suppliers and prepares the required Local Purchase Orders (LPO) for signature
• Ensure Local Purchase Orders are sent to correct recipient
• Keeps hard copies of all original Local Purchase Orders supported with required Material Requisition Form and relevant documents
• Able to file/trace all the hard copies of procurement related documents (Local Purchase Orders, Quotations, Faxes, etc.)
• Demonstrates good knowledge in the use of their procurement module (Amanatech Procurement Module)
• Installing and configuring hardware and software systems
• Troubleshooting a variety of computer issues
• Operating range of office equipment’s such as scanners, printers and computers
• Responsible for receiving and transferring calls to concern department
• Records and updates data of received and ordered materials in their inventory systems (Oracle Inventory System customized by Pepsi IT Team)
• Assist on the warehouse transactions like filing of documents, posting of withdrawal transactions of BRIS (Bodega Requisition Issue/Slip) and summarizing of reports
• Checking of delivery and assisting of withdrawals of raw materials like crowns, chemicals sugar and concentrate
On – The – Job Trainee Pepsi – Cola Products Philippines Inc. Concepcion Grande, Naga City, Philippines July 2013 to October 2013