ERP Specialist
Sur International Investment co. ltd
Total years of experience :8 years, 5 Months
Managed SQL databases and information systems, maintaining accurate and accessible records with full life cycle implementation
Focus on successfully developing new business opportunities and
fulfilling end-users needs
Coordinated and schedule project meetings between 5 companies, documenting key action items and decisions
Trained more than 5000 and assigned tasks to team members
Analyses systems and works directly with departments and management to define system requirements, design and propose
solutions and configure software
Fostered collaboration among cross-functional teams for project success
Delivered reliable, high quality technical support to average of 70 users daily
Providing users with technical training to software by participating in organisation and delivery of training workshops
Prepare and update relevant technical and user documentation and produce online help promptly to keep them in sync with all software changes
Analysed project performance metrics to make continuous improvements
Conducted server back-up and recovery operations in line with protocols
Developed and maintained relationships with operational management
teams at operations sites across mills networks
Prepared and reported on Level 1 and Level schedules.
Managed simultaneous large-scale projects with consistently positive feedback for on-time and under-budget completion.
Monitoring progress periodically and compares it with baseline planning for all 4 factories
Met work schedules to produce accurate, timely monthly reports and facilitate cross-departmental project communications.
Built strong rapport with internal and external stakeholders, leveraging tact and diplomacy to navigate tense interactions.
Liaised with in-house and external disciplines to guarantee on-time completion of projects
Determine manpower, equipment and raw materials needed to cover production demand
Monitor jobs to ensure that deadline is within budget
Demonstrated strong working knowledge of multiple planning systems by staying up-to-date on new technologies
Calculated and maintained alternate performance option plans to avoid
delays in production completion
Ensure technology is accessible and equipped with current hardware and software
Analyzing existing computer systems and making recommendations for upgrades and improvements
Performing tests and troubleshooting, as well as quality assurance
Developing user manuals, as well as policies, procedures, and safety protocols
Recruited, trained and managed 50 teachers and admin staff to support existing workforce achieve targets
Collaborating with other departments and professionals in development of IT systems
Delegating tasks and developing budgets and work schedules
Created system to reduce time from work request to task completion by 35% in 9 months
Monitoring employee productivity and providing constructive feedback and coaching
Instructed and guided staff in achieving project and business goals
Monitor and maintain technology to ensure maximum access