ريان خوجه

• In addition to the roles & responsibilities, as an IT BCP Manager, I am accountable for the following

• Organizes and maintains a complete “supply chain” of critical components through concerned Divisions including bank/vendor relationships, spare parts, maintenance agreements, and relationships with support services.

• Developing and maintaining the ITSCM process in accordance with the overall business continuity management requirements

• Implementing and maintaining the ITSC Plans and recovery plans to ensure that, at all times, the recovery objectives of the business can be achieved

• Regularly testing the ITSC Plans for effectiveness, reviewing the results and taking action to overcome the identified deficiencies

• Supporting the ITSC Plan execution during the invocation and restoring the service back to normal operating conditions

• Coordinating interfaces between ITSC and other processes, including service level management, information security management, availability management, capacity management, and business continuity management

• Ensure teamwork spirits and positive thinking atmosphere

• Develops plans for procurement requirements of equipment and components and work in partnership with the concerned division in obtaining all needed parts and procurement activities.

• Manage and Enhance Systems Disaster Recovery Activities

• Update IT Business Continuity Documentations

• Develop and Maintain IT BCP Integration Plan

• Ensure IT Business Continuity Site Facilities Readiness

• Define and Enhance Internal Processes, Policies and Procedures

• Document and Maintain Related Document Processes

• Participate in Capacity Management Plan

• Adherence to Change and Problem Management Process

• Collecting and Analyzing data using various tools and systems

• Creating detailed reports and presentations based on the collected information

• Developing, maintaining and monitoring strategic Roadmaps

• Enhancing IT Organization Environment / Culture

• Establishing and maintaining the relationship with internal technology teams and external technology vendors

• IT Contracts Benefits Management

• IT Portal Management

• IT Architecture Authority Management

• Supporting IT Steering Committee Management

Developing, maintaining and monitoring strategic Road maps

Act as a research facility for IT, exploring banking and technology advancement

Manage IT resources and update IT operating plan

Managing and observing IT projects

Aid in enhancing IT working environment

Establishing and maintaining the relationship with internal technology teams and external technology vendors

Managing MS Windows Server 2003, 2008, and ISA Server.

Managing security services and ensures compliance to the security requirements.

Maintaining of the network’s authorization infrastructure, as well as network backup systems.

Securing an information technology infrastructure that provides reliable, measurable, consistent, responsive and secure enterprise network services.

Managing and maintaining information security products (Trend Micro Anti Virus, Bluecoat Proxy, and Websnese).

Responsible for providing technical support coverage.

Addressing urgent issues quickly and provide feedback from customer users to product team.

Providing computer support services both for software and hardware for an organization’s employees

Second line customer support (internal and external), and providing solutions for the front line support.

Formatting, installing and troubleshooting of MS Windows XP.

Managing, and troubleshooting Active Directory and Outlook Email.

Maintain Servers, PCs, and Printers.

Providing customers and employees with the required technical and non-technical support coverage.

First and second line customer support.

Formatting, installing and troubleshooting MS Windows XP, Vista, and Windows Server 2003, 2008.

Managing, installing and troubleshooting Antivirus products - Trend Micro and AVG.

Troubleshooting Polycom (VoIP) Phones products.

Writing technical documentation, installation and user instructions.

Provide expertise in support of end user network, hardware, and software issues.

Managing some of the company’s projects at Tabuk Municipality and other customers.