Senior Faculty Specialist
Morgan International
مجموع سنوات الخبرة :6 years, 1 أشهر
Ensures the implementation and compliance of operational policies, procedures, and processes across offices.
• Shortlist, recruit and select instructors for public and corporate classes.
• Evaluate instructors’ performance by pushing field staff to have completed
and updated assessments of instructors on the comapny's software and by
reviewing the ratings, providing feedback and taking corrective action with the ones who fall below expected rates.
• Liaise with field staff during the selection process by providing primary feedback and contributing in the selection of the most qualified instructors.
• Implement faculty training program by utilizing lead instructors and Business Managers. Facilitate and delivers instructor’s training to ensure that all instructors are familiar with the system and are introduced to best practices and techniques.
• Evaluate faculty development needs, plan and implement strategies to improve the faculty’s input and performance.
• Responsible for the live online courses; set online class schedules and allocate instructors.
• Follow up all tasks related to the before & after sales in order to ensure a smooth and timely service.
• Coordinate and support sales team as well as the involved departments on all clients’ requests.
• Wide Experience in using Fusion and Ayuda softwares.
• Liaise with clients and agencies from order, implementation, visuals, monitor the censorship process to closing of a campaign.
• Prepare, send and follow up installation orders with the printing house.
• Prepare and follow up monthly control regarding the installation, dismantling and the good shape of the visuals with the technical department.
• Follow up on documents and pertinent records.
• Handle customer complaints and communicate to the concerned parties.
Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.
Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.
Negotiate customer claims, initiate billing adjustments in coordination with team leader.
Develop new customers from both the market and existing customers with business solutions.
Plan and execute regular maintenance and business development visits to customer.
Maintain and regularly update customer information.
Understand all aspects of customers’ business needs, network within customer’s
organization to explore customers’ needs and business development opportunities.
Promote suitable products /solutions and develop solutions for customers involving business units.
Work with other business units in the company, such as ground operations, cargo operations, etc., to ensure proper service delivery to customers.
Prepare proposals and quotations to customer.
Warehouse Management System for Diageo
Preparation of KPIs and submitting them
Purchasing
Meeting with suppliers
Control and Audit the inventory
Quality control on warehouse standards
• Conceptualizing yearly strategic communication plans & deploying them.
• Coordinate with marketing manager for brand development.
• Handling new business pitches (presentations, proposals etc.)
• Setting up local events for clients
• Coordinate and monitor event timelines and ensure deadlines are met.
• Initiates, coordinates and/or participates in all efforts to publicize event.
• On-site set-up, product sampling and working with the public
• Respond to clients queries
• Ensure continuous coordination with colleagues and strive to build, implement and deliver the best marketing communication solutions for clients.
• Solve& Follow up on client’s problems regarding their experience in branches
• Build a Database for the clients
DAILY DISPATCH FOR TECHNICIANS WITH FULL INSTRUCTIONS ABOUT THE JOB TO COVER, WEEKLY MEETINGS WITH TECHNICIANS, SCHEDULE APPOINTMENTSFOLLOW-UP ON CLIENTS, INSURE VEHICLES ARE MAINTAINEDOPERATIONAL, UNDERTAKE REGULAR MEETINGS WITH HOD, PRESENT THE ASSIGNED REPORTS, ENSURE A HIGH QUALITY SERVICE.