Account Manager
Bayzat
Total years of experience :1 years, 10 Months
• Implemented a strategic plan on each assigned account to ensure increased account value
• Developed great customer relationship in order to better understand the customer’s long-term goals in relation to medical insurance
• Offered solutions to adequately address client’s medical insurance needs and health challenges
• Executed all phases of the retention/renewal lifecycle
• Proactively built and maintained good working relationships with insurers and providers
• Efficiently managed day-to-day operations (quotations, addition/deletion, cancellations, claims)
• Educated existing customers on insurance products, mechanics of their specific insurance plan and regulatory requirements governing the market
• Onboarding customers to the Bayzat Benefits platform and driving utilization
• Defined and/or re-designed customer service to improve customer relations and account retention
• Partnered with cross-functional teams to improve Bayzat Benefits platform, increase operational efficiency and increase brand visibility
• Liaised with insurers and providers on behalf of clients to solve service issues
• Created and shared policy-specific content to clients to enable better understanding and use of their insurance policies
• Highlighted in-depth policy benefits and exclusions based on knowledge of products from insurers, administrators and client cases in order to communicate product value and highlight our professionalism
• Tracked insurance renewal terms to better understand year-on-year increase from insurers and factors causing such increases
• Liaised with insurers to understand their products and ideal customer profile, which enabled better matching of client with product
• Actively engaged in cross-selling and up-selling based on client knowledge and market trends
• Advised clients on other lines of insurance products based on their objectives
• Assisted clients in filing complaints with regulatory agencies - DHA and IA - against payers and providers.
ACHIEVEMENTS:
Retained 84.75% of assigned accounts
Achieved the largest single month premium attainment of 143.11%
Managed and grew Lunch:On's account by 650%
Pioneered the use of trend analysis to drive account retention and growth
Introduced a risk management approach within the sales team to drive account retention
Secured high value accounts via consultative selling and effective risk management
Implemented an SLA with the company's 3PL provider to improve delivery TATs and reduce
package loss while maintaining previously agreed rates
Appointed as the first Account Manager when the need for one was identified
• Developed key relationships that enabled the commercial team to win Subway’s insurance and platform business
• Advised potential customers on the appropriate insurance product based on their specific needs, industry experience and their medical history
• Moved qualified clients through the sales cycle from evaluation of medical insurance policies to purchase and policy delivery
• Demonstrated deep knowledge of health insurance products in the UAE
• Communicated the value of working with Bayzat to clients
• Liaised with insurers to streamline policy acquisition
• Liaised with insurers on behalf of clients to ensure communicated benefits of policies are maintained in cases of mid-policy changes from insurers of providers
• Communicated feedback to Bayzat on client experiences with different health insurance products to ensure management has adequate data in order to decide what insurers were worth working with in line with company mission
• Provided feedback to the tech team on performance of web and mobile platforms of Bayzat Benefits in order to drive optimization and improve user experience
• Effective management of sales pipeline of no less than 50 opportunities monthly in order to maximize revenue potential
• Exercising sales and people skills in order to meet/exceed revenue targets
ACHIEVEMENTS:
Built relationships critical in winning Subway's insurance and SaaS platform business worth over
AED 400, 000
Achieved a record monthly attainment rate of 174.10%
Achieved an average monthly target attainment of 93.61%
• Established the department with the goal of reducing turnaround time for new business
acquisition and ensure Benefits Analysts had adequate and balanced pipelines
• Improve close rates of benefits analyst team through effective lead qualification
• Worked with the benefits analyst team to open up a new revenue stream
• Pioneered the lead-analyst match system of lead assignment
• Reviewed insurance plans and provided feedback to management on plan-positioning
• Provided data-backed feedback to management on what plans to include on the landing
page to drive lead acquisition
ACHIEVEMENTS:
Improved target attainment of benefits analysts by 340%
Opened up a new revenue stream currently contributing roughly AED 1.8 million yearly
Pioneered the lead-analyst match system of lead assignment
Trained/mentored new hires to the department
• Qualified leads and organized meetings for the SaaS team
• Studied individual health insurance products available in the market
• Studied the legal framework regulating the insurance industry
• Prepared quotations and post-sales documentation for the benefits analysts
ACHIEVEMENTS:
Identified the need for a first point of contact to qualify and assign leads to the benefits
analysts leading to my pioneering of the Sales Development Analyst department
The Management program is a comprehensive and dynamic program which utilizes the latest business and economic theories along with providing practical exposure to students through real-life case studies and analysis of actual business data and presentations with the goal of building and enhancing students’ essential skills, like, critical thinking, effective communication skills, business acumen and understanding of strategic models that are used in the modern business world, in order to facilitate their entry into the global business arena as exceptional and professional managers and entrepreneurs. The goals of the program are as below: 1. Prepare students to deal effectively and efficiently with managerial responsibilities, tasks and challenges in a changing and complex business environment. 2. Provide students with modern analytical problem solving, communication and decision-making skills. 3. Give the students broad managerial knowledge, skills, abilities and competences adapted to a globalized world. 4. Provide students with knowledge and understanding of the terms and concepts for executing strategies and managing strategic processes 5. Prepare students to use information technology effectively in improving organization, management and decision-making. 6. Prepare students to be able to conduct research as well as pursue post-graduate studies. I graduated as the head of my class and engaged in the following activities: AUST Business Clubs Coordinator 2014 – 2015 AUST Auto Club President 2013 – 2015 AUST Aviation Club President 2013 – 2015 My research project was on the Horizontal Revolution. Examining the effects of social media on promotion strategies of organizations and the effect of social media on customer decision making