IT Support Specialist - Team Leader
Kybotech PH
مجموع سنوات الخبرة :11 years, 10 أشهر
Coordinating with VCN for Network and Hardware Upgrades.
Implementation of PLDT Clark to UK Worksop/Sutton VPN.
Managed DNS Accounts.
Revised Network Architecture (Cabling, Switch and Routers)
Provided Guidance and Training to Jr. IT’s for Desktop Support.
Implemented and configured ManageEngine OpUtils 6 for Network Bandwidth Monitoring
Performed CCTV IP re-addressing
Implemented TightVNC Remote Desktop
Wi-Fi Access re-configuration and setup
Provide fault analysis and fix LAN, WAN, Wireless Connection Issues.
Addresses 3CX VoIP PBX issues
Performed Gmail Admin Duties
IP and Port tracing
Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.
Configured VLAN on Dell Layer3 Switch, adjusted ACL rules in ASDM Firewall, used PFSense Load Balancing and Failover, implemented PFSense Squidguard for Blacklisting.
• Provide fault analysis and fix LAN, WAN, Wireless Connection Issues.
• Addresses VoIP for Asterisk PBX issues
• Coordinate with Rackspace for Domain and Email Issues
• Provided systems administration support for Windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration.
• Performed regular system backups and recovery procedures, closely following SOPs to ensure system security.
• Helped resolve virus outbreak as member of a team that quickly isolated and removed virus that had infiltrated systems.
• Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.
Ecell Global — Clark Freeport Zone, Pampanga 2009, Philippines
Management, Delegation and Performance Monitoring
• Converting eBay UK Listings to various eBay Listing Domains
• Creation of eBay and Amazon Listings
• Troubleshooting different eBay Listing Errors
• Maintaining, Scheduling and Uploading eBay and Amazon Listings