Business Manager/ Operations Specialist
SAP Software Saudi Arabia
Total years of experience :16 years, 6 Months
Business Manager Functions
Developing collaborative work relationships within the team and cross-functions, including representation of team towards regional and global management.
Supporting internal projects, including decision taking within clearly defined framework of departmental guidelines and practices with Manager’s confirmation and sign-off.
Conduct Sales Forecast and operational cadences with Industry Leaders.
Supporting knowledge sharing within the team and prepares decision taking
Manage shared drives and communities
Resolving issues with some complexity with limited guidance
Community building & best practice sharing between different sales industries/ LOBs / Channels and alliance ecosystems
Identify and solve problems / Budget monitoring
Secondary Responsibilities:
Provide administrative support to Manager that includes: Managing internal and potentially external correspondence, workflows, system requests, preparation of AV materials ie. spreadsheets for meetings and presentations.
Arranging high-level customer meetings (CXO level and Ministers) for the Managing Director that includes logistics co-ordination with other team members.
Managing, controlling, and reporting activities on behalf of the Managing Director
Assists the Senior Executive Office for Business Support in administrative and secretarial requirements.
Serves as a document controller for Business Support unit which covers Procurement, Supply Chain, and Facilities and Admin departments.
Organize and arrange SEO’s weekly calendar for internal team meetings, ExComs, and External Supplier visits.
Arrange travel plan, accommodation and logistics.
Attend to note taking, dictation, transcribing Minutes of the Meetings, and general assistance during presentations.
Manage the day-to-day operations of the office.
Deal with incoming email, often corresponding on behalf of the manager.
Perform research and present findings.
Devise and maintain office systems, including data/records management and filing.
•Assist team and Director in Sales Ops related campaigns, assessments and assistance (Pipeline health, Forecast reviews, SFDC governance, Country & Regional QBRs, Management reviews).
•Manage the day-to-day operations of the office.
•Organize the Director’s calendar, arrange travel logistics, trip schedules, visas and accommodation. Occasionally, travel with the manager to take notes or dictation at meetings and provide general assistance during presentations.
•Deal with incoming email, often corresponding on behalf of the manager.
•Perform research and present findings.
•Prepare and draft correspondences, communications, letters, documents, briefing papers, reports and presentations.
•Provide business support to regional and sub-regional management team.
Operations Function (Regional and Country Level)
•Assist in efficiently rolling out the SW Sales and Business Operations management for business performance & predictability.
•Assist in annual sales planning cycle to exceed budget goals, provide subject matter expertise on sales incentive plans and programs as part of the GTM plan.
•Liaise with local channel and alliance partners achieving and enhancing relationship tier ecosystem and target KPIs.
•Collaborate and drives sales execution with Software sales team members
•Provide and execute processes improvement of tools; and analytics to monitor and increase sales productivity.
•Establish and drive common sales process and methodology to increase effectiveness & efficiency of sales team.
•Drive rigorous pipeline management. Ensuring pipeline is within and above health metrics targets.
•Support forecast and documentation.
•Completion and management of monthly reviews.
•Drive and support internal and external requirements to ensure maximize revenue recognition.
•Manage data effectively within Salesforce.com
Provided administrative and business support to the Chief Executive Officer of creative consultancy, which specialized in creating high impact presentation solutions, and supports other members of the executive management team
•Performed office duties in support of the CEO with general guidance in terms of overall objective
•Provided supervision, leadership, motivation and direction to staff consistent with Company values and a culture of service
•Managed multifaceted department logistics, records and archiving, including corporate governance and policy and procedure documents
•Maintained CEO’s calendar, plan and schedule meetings, appointments and conferences, including travel
•Handled incoming and outgoing communication
•Composed and finalized complex correspondence, legal documents, meeting minutes, reports and other-format documents
•Negotiated favorable terms and pricing agreements with airlines, agencies and vendors of some services
•Prioritized the success of the team through effective utilization of individual skills and substantive discussions on work plans, strategic initiatives, skill development and performance
Maximized store contribution of preteens and girls fashion wear through exploiting every opportunity to drive sales, reduce stock loss and maintain cost controls. Delivered the highest levels of motivation and development of team members and ensured individual and store compliance with all company regulations and procedures.
•Maximized and increased sales of Limited Too, Kingdom Center branch by 107% versus last year of 2006 within 2 months.
•Achieved 1st quarter (2007) store budget of Limited Too, Khayma Mall branch by 115%, subsequently achieved the 2nd quarter store budget by 125% and 3rd quarter by 118%.
•Reached the defined stock loss target of Khayma branch by -0.25% equivalent to SAR 1, 749 lost.
•Garnered an audit score of 89.5% on audit raid conducted by internal auditor for the year 2008.
•Initiated and promoted highest standard of in-store training for staff in order to achieve the defined store budget/ sales.
•Gained additional regular customers through effective and highest possible levels of customer service by assessing feedbacks, analyzing and satisfying customer need.
•Managed highest possible standards of in-store visual impact, sales floor presentation and housekeeping/recovery principles by regular walk through and corrective action/coaching.
Responsible for all aspects of high trend fashion wear outlet stores within National Capital Region (NCR) area, ensuring that all operational standards are adhered to, and that all targets and business objectives are met.
Responsible for achieving sales and profitability objectives, mainly from new clients or accounts. Identified marketplace opportunities, prospected and engaged new clients, developed proposals, and managed the contract process.
Tasked with the responsibility of analyzing and examining the marketing and promotional potential of Eduquest, e-learning marketing and consultancy company. Responsible for the design and creation of marketing and promotional tools that will enable the company to make more inroads into the target market.
Monitored overall system operations and logistics of 12 company outlets and depots in the whole country. Supervised company operational standards in sales, logistics, warehouse management and distribution, accounts management and collection.
(Study on Regional Economics and Multilateralism)
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