IT Service Desk Engineer
Vodafone International Services
Total years of experience :14 years, 1 Months
Supporting all employees all over Vodafone markets all over the world and outsourcing vendors remotely with all SW issues and local AD Administrator.
Handling all computer software\hardware problems and network problems and troubleshooting and maintains hardware and software at current levels for all networking equipment and Install and maintains Exchange server and maintain domain server.
Supporting and handling all customer browsing problems and configuration new routers and resolve all communication problems.
Work Force Management: we are the team that is responsible for finishing the exceptions for the agents during the day, managing the daily attendance for the agents, controlling the shift time during agent login and the average of agents should be available for handling the shift.
Information Technology Department
Infrastructure and Telecommunications: part of the infrastructure team which is responsible for maintaining the network problems between the all branches and handling Personal Computers network and software problems.
Website about The Egyptian Museum and upgrading the idea of making the website to advertise but we made it 3D motions and in a simple way in every web page about any ancient monument and treasure 3D Flash and voice narrating the full history about it.