Razan Kassem

Carry out a variety of clerical billing activities and administrative tasks in the Operating Rooms (OR). Control and charge items used on the patient, follow up and check on consignment items, issue preference cards, handle the OR Online Schedule, enter all requests on I-Procurement, and perform filing and other miscellaneous activities.
•Issue preference cards using basic knowledge of codes and medical terminology in collaboration with Supervisor and Nursing when needed.
•Expedite completion of the schedule of the previous day including the preparation of cancelled and delayed schedule.
•Prepare the schedule for the next day. Edit and send it to the concerned departments.
•Retrieve reports from the OROSS.
•Enter all OR requests (Consignment items, Instruments, Minor Equipment, Major Equipment, Non-Chargeable items etc.) correctly and in a timely manner on I-Procurement to pay the various suppliers.
•Check all needed documents and their compliance to the surgical case.
•Post emergencies and add on surgeries to schedule as instructed by the OR Director.
•Reconcile charges on patient account for all documents that were required for the surgery.
•Enter on AS400 the charges related to items used that are not available in the OR Store.
•Assist in receiving items in OR other than consignment items and loan sets.
•Finalize the bill to discharge the patient.
•Reception of requests and inquiries from all OR medical, other department staff, external customers while responding with a positive attitude and approach in dealing with internal and external contacts.

• Answer customers' questions, and provide information on procedures or policies.
• Greet customers entering establishments. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.
• Perform the general clerical duties to include but not limited to: photocopying, faxing, mailing
• Updating schedules

• Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
• Responsible of collecting the money from The customers
• Schedule the appointments of the clients
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns
• Arrange for payments of contractors and vendors by liaising with accounting departments

• Assisting the Communications Supervisor in daily tasks
• Helping students in registering for exam
• Sending invitations for board meetings and events
• Administering exams and correcting
• Contacting students with updated information on results ad courses
• Greet clients and guests and decide whether they should be given right of entry to meet specific individuals

Assist with visual mark-ups, contribute ideas on how to make displays creative and inviting
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Resolve customer complaints.
Manage stocks and inventory
- Order supplies
- Facilitate event registration
- Maintain accounting files
- Update mailing lists
- Support other departments
- Provide excellent customer services
Provided backup support to other departments which was highly admired by the General Manager

• Build client relationships, helping to maintain sales strategies and reaching targets.
• analyze data and figures and keeping up to date with the latest products
• Prepare administrative reports for senior managers
• Ensure the confidentiality of both verbal and written information
• Handle administrative issues and conflicts as per company’s policies
• Assist data entry staff in performing data entry tasks by providing informational support to them
• Prepare memos, invoices, reports, and financial statements through word processing, spreadsheet, database, and presentation software such as PowerPoint
• Ensure quick response to routine inquiries
• Open, arrange, and distribute incoming mail, faxes and email