رزان الذنون

Ensure appropriate data compilation, generate error-free reports, and/or aggregate data for
review and presentation by supervisor as needed within the specified time.
• Process and reply professionally and promptly to all incoming and outgoing communications
(post, telephone, fax, email, face to face); accurate message taking, copying, and
disseminating information as needed.
• Always maintain rigorous professionalism and approachability and deliver outstanding
customer service to all visitors to your immediate supervisor and business partners.
• Maintain an accurate and up-to-date schedule to assist coordinate appointments with the
direct supervisor, provide daily advice/reminders, and ensure essential meetings are not
missed.
• Maintain complete secrecy and accurately distribute, record, or file correspondences, calls,
or questions to guarantee efficient traceability of all papers handled in the direct supervisors
office.
• Ensure that emails are properly distributed to the department on a daily basis. Ensure that
couriers and goods are delivered and received in a timely way.
• Ensure to compile data, generate error-free reports, or collect data for examination and
presentation by supervisor as needed within the stipulated date.
• Personalized Video Creation: Utilize AI technology to create personalized video messages for
internal and external communications, enhancing engagement and clarity.
• Video Editing and Enhancement: Edit and enhance video content using AI tools to ensure highquality visuals and professional presentation.
• Content Scripting: Develop and script content for personalized AI-powered videos to
effectively convey key messages and information.
• Video Analytics: Monitor and analyze the performance of AI-powered video communications,
using data to optimize content and delivery strategies.
• Training and Support: Provide training and support to team members on the use of AI tools for
video creation and editing.
• Collaboration with AI Developers: Work closely with AI developers to integrate new features
and improvements into video creation tools, ensuring they meet the needs of the organization.
• Managing Purchase Orders: Assist in creating, processing, and tracking purchase orders. Ensure
accuracy and timely delivery of goods and services.
• Supplier Management: Maintain and develop relationships with suppliers. Handle
communications, negotiate contracts, and resolve any issues or discrepancies.
• Inventory Management: Monitor and manage inventory levels. Ensure adequate supply while
avoiding overstock or stockouts.
• Documentation and Record Keeping: Maintain accurate records of purchases, contracts, and
communications. Ensure all documentation is properly filed and accessible

• Managed internal and external communication on behalf of the CCEO, ensuring consistent,
professional, and brand-aligned messaging.
• Acted as a primary liaison between the executive office, stakeholders, and business partners,
strengthening relationships and ensuring smooth information flow.
• Prepared communication materials, reports, and presentations for public, internal, and
partner-facing engagements.
• Utilized AI tools to create personalized video messages for corporate announcements,
stakeholder updates, and internal communication campaigns.
• Scripted, edited, and enhanced video content to support executive communication strategies.
• Analyzed communication performance metrics to optimize engagement and message clarity.
• Trained teams on AI communication tools to elevate content quality and consistency.
• Supported procurement communication, supplier coordination, and documentation
management.

Position Introduction:

As a Tendering Specialist, I be part of the company business and report to Sales Commercial Manager. & responsible for customer RFQs, Tenders, and Draft contract obligations, and check them carefully within Company guidelines and policies.

Responsibilities:

Analyze technical and commercial requirements and define products/applications to be used for bid opportunities.
Pre-Qualification Questionnaires / Documents.
Prepares Proposals defining technical, commercial conditions, pricing, and other terms and conditions.
Register of opportunities, inquiries, and tenders.
Ensures to comply with all the internal processes and requirements like Integrity, Risk Review. etc.
Maintains relevant backup documents for all bids and proposals.
Preparation of compliance statement.
Keeping track of changes/modifications in the project.
Attending site inspection & customer meetings as per requirement.
To compile technical & commercial offers in accordance with customers’ requirements.
To review offers against customers technical specifications and commercial conditions with the operations department and contracts department respectively.
To prepare necessary internal requirements for management approvals.
Prepare/attend tender clarifications and negotiations.
Comply with the responsibilities as per the Quality Procedures and Quality Manual.
To book the orders in the ERP system and hand over the project file to the project execution team.
Analyse Tender Documents: Understand and review tender documents to ensure compliance
with bid requirements, specifications, and instructions.
• Data Preparation: Prepare and issue data calls to relevant departments and monitor timely
data collection.
• Document Writing: Translate gathered data into required documents such as Service Level
Agreements, Key Performance Indicators, and Project Implementation Plans.
• Editing & Proofreading: Ensure bid documents are complete, accurate, and compliant with
all requirements.
• Bid Submission: Oversee the bid submission process, ensuring that all electronic and hard copy
submissions meet tender instructions.
• Documentation Management: Maintain proper documentation, filing, and archiving of all
submissions and revisions.
• Proposal Development: Use AI tools to create personalized video content for bid proposals,
enhancing the presentation and engagement.
• Market Research: Leverage AI to gather and analyze market data, ensuring that bid proposals
are competitive and relevant.
• Content Customization: Develop and customize video content for each bid, using AI to tailor
the message to the clients needs.
• Collaboration: Work closely with the sales and marketing teams to integrate AI-powered video
content into bid proposals.
• Data Management: Utilize AI to manage and analyze data related to bids, providing insights
and recommendations for improvement.
• Client Interaction: Use AI tools to enhance communication with clients, including personalized
video messages and updates.
• Training and Implementation: Train team members on using AI tools for video personalization
and ensure smooth implementation in the bid process.
• Supplier Management: Develop and maintain relationships with suppliers. Handle
communications, negotiate contracts, and resolve any issues.
• Inventory Management: Monitor and manage inventory levels to avoid overstock or stockouts.
• Budget Tracking: Monitor and manage procurement budgets, ensuring compliance with
budgetary constraints.
• Research: Conduct market research to identify potential suppliers and stay informed about
industry trends and pricing

• Led communication efforts for bid submissions, ensuring clarity, accuracy, and alignment with
client expectations.
• Translated complex technical data into persuasive, client-focused proposal content.
• Produced high-quality written materials including SLAs, KPIs, and project plans.
• Integrated AI-powered personalized video content into proposals to enhance engagement and
differentiate the companys submissions.
• Conducted market research to support strategic communication and competitive positioning.
• Customized communication materials to address client needs and industry trends.
• Strengthened supplier and partner relationships through consistent, professional
communication.
• Trained team members on AI tools to improve proposal communication quality.

_Manage and prioritize our partners’ schedules to ensure that their time is focused on critical, strategic issues
_Coordinate communications, track and follow up on requests, and identify those of importance which require immediate attention
_ Perform a variety of accounting activities, such as preparing between 10 and 20 check requests, expense reports, purchase orders, and invoices each week
_ Ensure and maintain confidentiality of all communications and documentation.
_ Managed scheduling and other administrative duties for operations director.
_ Supervised and trained team of three clerical assistants.
_Arranged calls, meetings, and travel for operations director.
_Communicated with other departments on his behalf
_ Drafted correspondence and memoranda.
Organize and rank our partners calendars so that they may devote their attention to
important, strategic matters.
_Coordinate communications, track and follow up on requests, and identify those of importance
that need prompt attention.
_Prepare between 15 to 20 check requests, expenditure reports, purchase orders, and invoices
each week.
_ Ensure and maintain the confidentiality of all communications and documents.
_Managed scheduling and other administrative tasks for the operations director.
_Scheduled calls, meetings, and travel for operations director. I communicated with various
departments on his behalf. Drafted letters and memos.
_ Working with a group of engineers, site managers, and planners, I provided documentation,
control management, and administrative support for both the head office and the site office
while reporting to the project manager and construction manager.
_AI Integration*: Utilize AI tools to create personalized video content for executives, enhancing
communication and engagement.
_Scheduling and Coordination*: Manage and optimize the executives schedule using AI-powered
tools to ensure efficiency.
_Data Analysis: Analyze data from AI tools to provide insights and recommendations for
improving video content and overall productivity.
_Content Creation: Develop and edit video content tailored to the executives needs, leveraging
AI for personalization.
_ Communication Management: Use AI to streamline communication, including email
management and meeting coordination.
_ Project Management: Oversee projects related to AI video content, ensuring timely delivery
and alignment with executive goals.
_Training and Support: Train other team members using AI tools for video personalization and
provide ongoing support.

• Coordinated communication between executives, engineers, and project teams, ensuring
timely and accurate information flow.
• Drafted official letters, memos, and reports used for internal and external communication.
• Managed executive schedules and communication priorities aligned with project milestones.
• Utilized AI tools to create personalized video content for executive communication.
• Analyzed communication data to support decision-making and improve message effectiveness.
• Supported project documentation, updates, and communication consistency across teams.

Manage executives’ schedules, appointments, and travel arrangements.
• Coordinate meetings, conferences, and events; prepare agendas and record minutes.
• Prioritize and handle incoming correspondence (emails, letters, calls), ensuring timely
responses.
• Prepare and distribute reports, presentations, and meeting documents.
• Assist in preparing and reviewing memos, letters, reports, and presentations.
• Conduct research and compile data as required.
• Maintain and update files, records, and databases for the executive team.
• Handle confidential information with integrity and discretion.
• Proposal Development*: Use AI tools to create personalized video content for bid proposals,
enhancing the presentation and engagement.
• Market Research*: Leverage AI to gather and analyze market data, ensuring that bid proposals
are competitive and relevant.
• Content Customization*: Develop and customize video content for each bid, using AI to tailor
the message to the clients needs.
• Collaboration*: Work closely with the sales and marketing teams to integrate AI-powered video
content into bid proposals.
• Data Management*: Utilize AI to manage and analyze data related to bids, providing insights
and recommendations for improvement.
• Client Interaction*: Use AI tools to enhance communication with clients, including personalized
video messages and updates.
• Training and Implementation*: Train team members on using AI tools for video personalization
and ensure smooth implementation in the bid proces

• Managed executive communications, including correspondence, reports, presentations, and
meeting materials.
• Coordinated events, meetings, and conferences, ensuring professional representation of the
organization.
• Conducted research and compiled information for communication materials and executive
briefings.
• Collaborated with sales and marketing teams to integrate AI-powered content into proposals
and client communication.
• Created personalized video content for proposals and business development initiatives.

In Damascus, I worked at the Arab Center for the Studies of Arid Zones and Dry Lands (ACSAD), THE LEAGUE OF ARAB STATE.
And hade enough experience in translation activity such as; translation articles of Arab journal for Arid Environments, Annual Technical Report, Rain water harvesting project in Green Mountain in Libya and Rehabilitation of Degraded Range land in some West Asian Countries and active involvement of local Population in the sustainable use of Natural Resources Revised SPAR Document. In addition to all, my work as Executive Secretary in the office of the Director-General. Also my usually duties were as the following:

1. Convert written materials from one language into another, such as books, publications, or web pages and submit assignments electronically.
2. Use dictionaries and glossaries for reference, create a new text in the target language that reproduces the content and style of the original.
3. Organizing and maintaining files and records.
4. Planning and scheduling meetings and appointments.
5. Preparing and editing correspondence, reports, and presentations
6. Greet visitors and determine whether they should be given access to specific individuals.
7. Responding to and fielding telephone calls, relaying messages to the appropriate party, and handling incoming communication such as email and formal letters.
8. Performing general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
9. Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
10. Responsible for daily communications including maintenance of calendar and appointments.
11. Monitoring, all personnel functions, purchase orders, travel arrangements, requests for disbursements and requisite office supply.

• Managed communication, scheduling, and documentation for senior officials.
• Coordinated meetings, events, and stakeholder interactions.
• Prepared official documents, reports, and correspondence.
• Ensured accurate data management and professional handling of government communications.

At Matouk Company I worked as Executive Secretary for the General Manager (GM) also a logistic secretary for confidential administrative document in addition to the following usual duties:

1. Prepare and compose complex memos, documents and other correspondence.
2. Support the team on office administrative tasks e.g. supplies, filling, organization and communication.
3. Supervising the work of office juniors and assigning work for them.
4. Handling incoming / outgoing calls, respond to questions and direct caller to appropriate partner, write e-mails and letters, and take messages.
5. Faxing, printing, photocopying, filing and scanning.
6. Organizing business travel, itineraries, and accommodation for managers.
7. Updating & maintain the holiday, absence and training records of staff.
8. Creating and modifying documents using Microsoft office.
9. Setting up and coordinating meetings and conferences, appointments, rooms and equipment.
10. Maintain database, Updating, processing and filing of all documents.
11. Prepare presentations, reports, spreadsheets, offer preparation and other docs.
12. Ensure proper cooperation with other companys Operations Sections: Procurement, Shipping and Transportation, and Quality so the company logistic process remain coordinated.
13. Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.