Razan Dafalla

Markets products by managing staff, researching, and developing marketing plans, maintaining response operations, and maintaining quality ratings.
Recruits, selects, onboards, and trains employees; maintains a safe and secure work environment; and developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; and initiating, coordinating, and enforcing systems, policies, and procedures.
Maintains customer response operations by establishing work schedules and assigning employees and providing back-up.
Resolves customer problems and dialogue guides, providing information, and answering questions.
Maintains work process flows by coordinating information and requirements with related operational departments and participating with and providing resources to business improvement teams.
Keeps management informed by preparing reports, preparing presentations, interpreting information, and making recommendations.
Maintains equipment by coordinating requirements with telecommunications and information services departments, examining state-of-the-art technology, recommending upgrades, and controlling installations.
Plan, direct, and coordinate marketing policies and programs to increase customer interest and demand for products and services.
Negotiates contracts for advertising, marketing, and promotions.
Monitors internal costs and competitive pricing to develop pricing and discounting strategies

working on client-facing to speak to timing, deliverables, and metrics managing internal resources and ensuring projects are staying on track with the timeline to meet the deadline
Lead and schedule necessary project-related meetings such as kickoffs, brainstorms, and reviews
A highly organized self-starter who is excited to be a driving part of our agency’s growth. and ensuring the successful delivery of work for our clients (agencies and clients).
Follow up with copywriters to ensure all content is written according to the strategy's directions
Works with the creative department of a company to oversee the production of clients' assignments with regard to online and digital marketing campaigns.
Ensure client and agency are kept up to date with any developments on the account via attendance at relevant meetings, regular reviews.
Develop social media strategies and implementation plan
Keeps Direct managers and entire team informed of key developments in the business
Works with the creative team as part of the team, not adversaries
Develops and cultivates relationships with a creative team and clients

Assist management with hiring processes and new team member training
Delegate tasks and set project deadlines.
Oversee day-to-day teams' operation and performance.
Develop a well-designed and motivating evaluation program.
Planning digital marketing campaigns, including email, social media, and display advertising.
Maintaining our social media presence across all digital channels Measures and reports
Measuring and reporting on the performance of all digital marketing campaigns
Brainstorm new and creative growth strategies
Collaborate with internal teams to create landing pages and optimize user experience

Ensuring the compliance of the customers' needs and wishes as well as of their time schedule.
Attendance of meetings with the key accounts and presentation of current offers.
Developing social media content plans that are consistent with the company’s brand identity.
Managing a high volume of daily social media posts.
Preparing monthly reports on social media marketing efforts.
Suggest recommendations to adjust the social media marketing strategy for optimal results.
Staying up to date on best practices and emerging trends in social media.

Manage sample campaigns and the follow-up required to drive measurable results.
Assist with product development, including the design and management of new product launches.
Manage the marketing team, assign tasks, and achieve targets, within schedule.
Reporting and analysis to detect any problem early and always enhance business performance.
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance.
Communicates deadlines and sales goals to team members.
Develops strategies to promote team member adherence to company regulations and performance goals.
Conducts team meetings to update members on best practices and continuing expectations.
Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.

Create and manage online marketing campaigns
Periodic surveys and other market research tools
Communication and interaction with customers
Oversees all company social media accounts management.
Monitors and develops reports on competitor activity within social media spaces.