Razan Hanbazaza

- Typed all CMD Service Quotation.
- Responsible for distribution and filing of service invoices, by maintaining manual register.
- Prepared LPO requests for workshop and tool store.
- Finalized all work orders after monitoring all paper work, parts invoices, return of parts, LPOs, and Consumables, as well as calculated the cost of work orders as quoted.
- Finalized all paper work of Service Control.
- Preparing daily, weekly and monthly reports and sales performance reports.
- Formulation of letters, faxes & reports according to requirements from the management.·
- Typing all Arabic letters, accurately and promptly.
- Arrange airlines booking for MSE staff and create leave application.
- Support and help on preparation of the technical submittal for existing and ongoing projects with senior project engineer.
- Updating Zahid AS400 System / HSE Inventory Register accordingly.
- Coordinating the movement of units from port to Zahid Industries/Branches and assembled units to concerned branches.
- Working with dealer order information from CAT system.
- Coordinating the movement of units from port to Zahid industries / branches.
- Entering sales record cards on caterpillar system.
- Maintaining database for new prospects.
- Communicate and obtain monthly requirements of branches.
- Follow-up and monitor progress of assembly of units at Zahid industries.
- Check sales invoices, Maintaining / updating monthly sales database file.
- Compile and analyze lost sales report for management.
- Processing of CAT orders Stock/Projects in the system in co-ordination with application engineer/supervisor.
- Monitor Monthly Rolling Forecast.
- Formulation of reports according to requirements from the management.
- Other Jobs that may be assigned on day-to-day basis by Supervisor / Product Manager.

- Analyzed tenant requests for store rent and forwarded it to the superiors.
- Monitored tenants accounts and update their transaction status.
- Dealt with customers via emails, phone, or face to face
- Responded to customers complaints and solve it professionally.
- Prepared necessary documents, or letter as required by managerial level or customers. - Maintained documents, application, and requests in an orderly manner.
- Coordinated with the internal department in order to find solutions for tenants’ requests.
- Ensured that tenants are satisfied with store location and the services that the company provides.