Regional Trainer Giorgio Armani Cosmetics
L'Oreal Middle East
Total years of experience :18 years, 10 Months
Training needs Analyses based on the business vision
Training plan aligned with the marketing plan
Set training budget
Implement the international training modules adapted to the local market needs
Creating training development plan depending on the evaluation & training needs per team memb
In store coaching on product knowledge & selling techniques
Conducting orientation & DNA of the brand
Up to date with all brand product launches
Conducting product knowledge & selling techniques training
Team evaluation based on their performance, personal behavior, product knowledge & selling skills
Recruitment process (personal behavior, technical skills, business oriented skills) identifying and hiring the right candidates
Mystery shopping
Attending international training & keeping up-to-date
Liaison and direct communication with the international development team
Feedback on performance through Post Training Reports
PR & Media brand awareness event
Conducts Training Needs Analysis (Food & Beverage Shops & Legal Department)
• Recommends training feedback according to the training needs analysis conducted
• Ensures and follows up on the implementation of internal Training Procedures
• In-charge of the entire Training Process (Pre, during and Post) for the workshops assigned
• Facilitates Training Workshops assigned (Service Culture, Orientation, Handling Customer Complaints)
• Provides and submits feedback on colleagues’ class performance through Post Training Reports
• Maintains and continuously updates reports such as Training Evaluation Log, Training Nominations file to keep track of the administrative duties of the Department
• Manages all training nominations coming from Head Office and Operations and ensures communication of seat confirmation to colleagues are done in a timely manner
• Redesigns and recommends changes in training materials as assigned
• In-charge of managing External Training Requests from colleagues (from researching external training providers and makes further recommendation of the top training solutions in the market and industry
Organizing events (Business dinner functions, press conference, launches and cocktail reception)
• Creating agendas and preparing event details
• Site inspections and selling the hotel and the banquet venues
• Sending proposals, contracts and handling all the event details with the clients
• Training new colleagues on the system and work procedures
Passengers Sales & Services Agent Grade 4
Main responsibilities:
• Facilitated flight reservations for passengers.
• Appraised price rates.
• Mastered customer service in the Reservations department.