OUTLET MANAGER
Gossip Desserts Café and Restaurant Gossip the Brand
Total years of experience :8 years, 9 Months
Ensuring that the daily operation is smooth and all services are up to standard.
•Responsible in training new staff.
•Updating outlet manuals.
•Doing both filing and updating of municipality files.
•Act as the ambassador of the restaurant in ensuring that all staff is providing high quality services to guest.
•Interact with customers. Being friendly and courteous will help keep customers coming back.
•Keeping an eye on a lot of elements: food standards, costs, safety, etc.
•Leading front and the back of house, rallying their team during heavy shifts, resolving conflicts and getting the job done.
•Dealing with costs, pricing, creating work schedules etc.
•Keeping work schedules, deliveries and maintenance schedules.
•Assisting events Department with big VVIP catering sevices.
•Responsible for all restaurant reports.
•Emails/ Reports Monitoring.
Assisting and welcoming the guest in a hospitable way.
•Providing a refreshing seaside dining experience through personalized service.
•Handle customer complaints.
•Answer inquiries, giving voucher information and menu options.
•Handling table rotations for the guest and staff convenience.
•Handle reservations.
•Taking orders and punching orders to micros.
•Process payments through visa, MasterCard etc.
•Act as a restaurant Ambassador to ensures guest satisfaction with their dining experience.