Document Controller / Control Room Operator
Galfar Al Misnad Engineering & Contracting
مجموع سنوات الخبرة :19 years, 2 أشهر
Qatar University - Galfar Al Misnad Engineering & Contracting W.L.L
Position: Document Controller / Control Room Operator (Help Desk)
Duties and Responsibilities:
- Provide assistance and support for incoming queries and issues related to building maintenance (Mechanical, Electrical, Plumbing & ELV).
- Assisting with all calls from clients, employees, students, and technicians courteously and professionally.
- Maintain a record of all calls complaints and make work order for each call.
- Determine the problem or issues and coordinate with the maintenance team for correction or repair.
- Ensure rapid response to fire alarms and inform the concerned department.
- Encoding all work orders in the E-facility system and sending emails with the daily work orders, pending list, and compiled work orders to the Project Manager/Engineer.
- Responsible for preparing and submitting Plan Preventive Maintenance (PPM) reports and Log/Monitoring sheets in hard and soft copies.
- Handling the closing of completed PPM in the CMMS / E-facility system.
- Responsible for employee’s attendance, roster, and overtime sheet.
- Ensure to upload all important documents in SharePoint.
- Maintain the files and control logs as required by the project and maintain records for the operations and project team.
- Performing other administrative and clerical tasks to support project team engineers and superiors for requested reports or documents needed.
- Listen to other employees, engineers, and project managers’ suggestions, complaints, problems, safety concerns, and recommendations, evaluate each, and then implement a plan of action based on that evaluation.
- Study and understand the project quality plan documents that pertain to the assigned scope of work.
- Report directly to the CEO, Owner of the Company, and General Manager.
- Update appointment calendars and schedule meetings/appointments.
- Responsible for handling front office reception as well as administration duties, including greeting guests and professionally answering phone calls.
- Perform other clerical duties such as photocopying, faxing, scanning, emailing, typing/encoding, and keeping all records and filing the documents.
- Make travel arrangements, flight bookings, and accommodation for the superiors and employees.
- Prepares BOQ, quotations, invoices, LPO, payment receipt, collecting & processing payments.
- Sending email letters and coordinating with suppliers and clients.
- Performing other administrative and clerical tasks to support another department/sister company.
- Responsible for advertising ads if the company needs new employees, schedule interviews and recruiting new employees, and delegating work as required.
- File and update contact information of employees, customers, suppliers, and external partners.
- Implementing new procedures and administrative systems and prioritizing workloads.
- Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
- Performs other tasks or duties as may be assigned or required by the management from time to time.
- Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, and professionally answering phone calls.
- Communicate verbally and in writing to answer inquiries and provide information.
- Update appointment calendars and schedule meetings/appointments.
- Receiving calls from clients interested in staying in a hotel and flight tickets, verifying customer information and payment options, and sending customers a confirmation voucher through email.
- Make flight bookings, accommodation, transfers, assisting visa applications, and related bookings.
- Prepares quotations and letters of confirmation; collecting and processing payments.
- Preparing and sending email letters to suppliers and clients.
- Responsible for advertising ads if the company needs new employees.
- Recruiting new employees and delegating work as required.
- Maintain employees' file folder (hard & electronic copy).
- Maintain records of contacts, accounts, and requests from clients.
- Handling the sales cash register and petty cash and paying company monthly bills.
- Managing and maintaining budgets, as well as invoicing, submitting, and reconciling expense reports.
- Prepares monthly reports, sales reports, payables, and receivables.
- Maintains a clean and neat appearance in the reception area and meeting room at all times.
- Responsible for maintaining office and pantry supplies.
- Updates and gives feedback on client’s requests and other concerns.
- Sells e-pass tag kits and reloading e-pass account
- Perform a daily deposit of all transactions accepted and entered in the system before the end of the day.
- Handles inquiries through telephone or walk-in customers.
- Deals with complaints, inquiries, and other concerns.
- Responsible for the daily activation and processing of applications received from office (counter) and off-site offices.
- Handle the testing of tags reported defective by clients.
- Monitors tag inventory.
- Process off-site and head office transactions and requests.
- Delegating tasks and monitoring the team’s performance.
- Keeping accurate records of discussions or correspondence with customers.
- Completing paperwork if needed as per instruction by immediate superior.
- Coordinate the customer service-shifting schedule.
- Handling complaints from both staff and customers.
- Supervises, coordinates, directs, and monitors staff activities to ensure prompt, courteous, and accurate responses are provided to customers.
- Perform other tasks and duties that may be assigned by immediate superior from time to time.
-Updates and gives feedback on client’s requests and other concerns.
-Sells e-pass tag kits and reloading epass account.
-Perform a daily deposit of all transactions accepted and entered in the system before the end of the day.
-Handles inquiries thru telephone or walk-in customers.
-Deals with complaints, inquiries, and other concerns.
-Responsible for the daily activation and processing of application received from office (counter) and off-site offices.
-Handle the testing of tags reported defective by clients.
-Monitors tag inventory.
-Updates and gives feedback on client’s requests and other concerns.
-Sells e-pass tag kits and reloading epass account.
-Perform a daily deposit of all transactions accepted and entered in the system before the end of the day.
-Handles inquiries thru telephone or walk-in customers.
-Deals with complaints, inquiries, and other concerns.
-Responsible for the daily activation and processing of application received from office (counter) and off-site offices.
-Handle the testing of tags reported defective by clients.
- In charge of the reconciliation of funds.
- Handles documentation and important files.
- To change dollars into pesos and dollars into chips.
- Assist guests with procedures and attend to their inquiries.
Bachelor of Arts in English Minor in Instructional Arts 2000-2004 Dean’s Lister (2003-2004)
1996-2000 10th Place-Honor (2000) Terpsichorean Arts Awardee (2000)