Sales Officer
Al Ahli Bank of Kuwait
Total years of experience :18 years, 1 Months
Reporting to Team Manager.
• Contacting Individual customers to enquire about their financial requirements.
• Meet with loan aspirants to gather personal information and answer their queries.
• Explain different types of loans, other products and the terms of each one to applicants,
which fulfill their needs.
• Obtain and verify financial information, such as the applicant’s credit rating and income
level.
• Analyze and evaluate the applicant’s finances to decide if the applicant should get the
loan.
• Cross selling other banking products.
• Evaluates loan applications and documentation by confirming credit worthiness.
• Improves loan applications and documentation by informing applicant of additional
requirements.
• Approves loans by forwarding applications to the review department.
• Completes loan contracts by explaining provisions to applicant, obtaining signatures.
• Helps customers by answering questions; responding to requests.
• Maintains customer confidence by keeping loan information confidential.
• Updates job knowledge by participating in educational opportunities; reading
professional publications; maintaining personal networks; participating in professional
organizations.
• Accomplishes team target by completing individual results.
• Attending in periodic training and development classes.
• Supports other team members to achieve their goals. sales of loans, credit cards and prestige accounts.
Proven record of accomplishments in building key accounts with increased penetration.
• Initiated and managed cross-functional teams, which historically have not worked well
together to achieve desired results.
• Improved pipeline and proposal business development.
• Adapted in a changing environment experiencing a succession plan without a succinct
timetable.
• Provided clear and definitive leadership / vision in building sales organization.
• Mentored, motivated and coached sales team to create value and delivery in the sales
process.
• Motivated and guided team members to reach weekly, monthly and annual goals while
promoting effective customer service.
• Successfully managed existing accounts and developed new ones.
• Lead staff in reaching and surpassing sales goals.
• Monitors branch service quality levels.
• Proactively look for opportunities to improve Specialized Sales business model, through
operational, process, or campaign means and work with leadership team to develop and
implement solutions.
• Meet all business and compliance deadlines to ensure proper controls maintained in the
unit.
• Sales and service leadership experience in a business that is customer relationship driven.
• Experience assessing performance, developing, and executing improvement plans with
superior results.
• Demonstrated ability to assess business performance and contribute toward solutions that
affect the unit while balancing team productivity.
• Strong trust-building and teamwork competencies.
• Ability to operate successfully within a matrixed environment.
• Highly motivated self-starter, proactive, with intense focus on results. Conveys a sense of
urgency to achieve business goals and exceed expectations.
• Proven fast paced multitasking while delivering a seamless experience to the customer.
• Reporting to the General Manager.
• Responsible for the total activities of Just Deserts by 10.oh.8.
• Total participation in preparation of cost sheets, pricing of deserts, menu selection and designing, collecting supplier details and arrangement of raw materials, stock management, implementing marketing techniques, man management and responsible for day to day operations.
• Planning and implementing advanced and creative sales techniques for 10.oh.8 Sharq and 10.oh.8 Awtad.
• Managing staff levels to ensure that key target marketing areas are always covered.
• Advancing the company's strategic positioning with key accounts and strategically important geographies.
• Maintaining strong and cordial relationships with corporate level sales and marketing managers.
• Identifying and monitoring the performance of competitors in the market place.
• Providing excellent customer service to designated accounts.
• In the field generating sales on a daily basis.
• Responsible for account budgets, expenditure forecasts, and P&L accounts.
• Good knowledge of Microsoft Office Software including Word, Excel and Outlook.
• Using market knowledge to influence decisions regarding customer pricing and sales programs.
• Organizing special sales projects, such as new product introductions, sales promotions, advertisements, etc.
• Able to manage all aspects of sales to prospective and current customers, including providing highly technical and administrative product information.
• Ability to establish priorities and work under limited supervision.
• Able to forge high performing working relationships with sales colleagues.
• Interacting with guests regularly to gain feedback on quality & service effectiveness.
• Identifying profitable new alternative distribution points.
• Managing complex online advertising campaigns for large direct clients
• Reporting to the Sales Manager.
• Acting Sales Manager in the absence of Sales Manager.
• Supporting the organization by regularly meeting clients and introducing Services rendered by Hyundai Merchant Marine.
• Corresponded with Principals and Overseas Counterparts for Sales leads in case of CIF / C&F and FOB on the Outbound / Inbound fronts, Special Freight Requests, Loading pre-alerts, Hazardous Cargo Requests etc.
• Acquired exposure on Logistics, Cargo Management, and Sea Transportation etc.
• Regularly meets customers on a daily basis and regularly maintain Sales reports.
• Monitoring competition activities by regularly abstracting information from the port in regards number of inventories loaded for various trade lanes, and according taking persuasive action in consultation with my senior.
• Managed issuance of Delivery Orders for Factory Stuff Units booked and Carting Orders to customer’s for Dock Stuffing Units at the company’s nominated site.
• Meeting various Clearing agents, Forwarders, Exporters, and Buyers and procuring their requirements and market information and advising the same to my seniors.
• Assisted the Documentation Dept, which helped in enhancing knowledge on terms of Negotiable Documents.
• Travelling for business trips and presenting seminars as requested.
• Keeping a check on competition activities such as ocean freights, transit times, routing and customer’s comfort levels with various lines.
• Responsible for all sales, branch operation and personnel development.
• Customer and employee satisfaction by directing, coordinating and monitoring for all branch activities.
• Planning, developing business operation and designing Country wise marketing strategies.
• Preparing petty cash, balance sheet, budget for monthly
& yearly basis.
• Performing each transaction through EMOS application and tally.
• Setting Day wise, Country wise Sales Targets.
• Performing and planning marketing activities.
• Strategic planning for Customer Retention and New Customer Generation.
• Provide training, coaching, development and motivation to bring out the best in each distribution team member.
• Communicate effectively with other branches and senior managers by sharing information on effective practices, competitive intelligence, business opportunities and needs.
• Oversee branch financial management.
• Ensure that all areas of work performance or departments are properly staffed and directed.
• Demonstrated success managing auditing and planning.
• Coordinating with sales and marketing teams to achieve the branch targets.
• Conducting Monthly review meetings in Branch.
• Formulating & implementing result oriented strategies to achieve pre-set targets.
• Monitoring performance of Consumer Sales Representatives (CSR’s), Bond Assistants and Trade Marketing Representatives (TME’s). Conducting training & addressing their queries/ grievances to enable smooth flow of operations thereby achieve the targets.
• Conducting marketing activities like Special Events, Gift Promotions and Scratch Cards in outlets to generate business.
• Preparation of Cash Scheme Statements, Trade Scheme Lists, Monthly Market data, Channel wise Sales Statement to evaluate the territory performance.
• Strong relationship with outlets to optimize satisfaction & build avenues for additional business.
Formulating & implementing result oriented strategies to achieve pre-set targets.
Developing the Insurance network by appointing Insurance Advisors to enable clients in buying need based financial services.
Monitoring performance of Advisors, conducting training & addressing their queries/ grievances to enable smooth flow of operations and adhere to service norms.
Handling Underwriting of Insurance applications to assess insurability & premium amounts.
Implementing marketing strategies like sending mailers/ participation in exhibitions to enhance visibility & generate business.
Relationship management with clients to optimize satisfaction & build avenues for additional business.