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Redă Yôusef, customer service coordinator

Redă Yôusef

customer service coordinator

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Location
United Arab Emirates - Dubai
Education
Bachelor's degree, tourism studies
Experience
5 years, 7 Months

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Work Experience

Total years of experience :5 years, 7 Months

customer service coordinator at landmark
  • Qatar - Doha
  • July 2013 to August 2015

help customer, solve any problm face them, handl the floor with my team leader make the reports in the end of the week and give it to my manager or my supervisor

captin order at grande remas cafee
  • Egypt
  • December 2011 to October 2012

deal with customers face to face and supervise all the team under me

ticketing at al adham tourism company
  • Egypt
  • March 2011 to July 2011

book airline tickets and answer the customer enquires

sales person .assistant manager at el morooj sweet gallary
  • Egypt
  • September 2007 to September 2009

❖ el morooj's sweet
sales person
and after 6 monthes i worked an assistant manager for it

Education

Bachelor's degree, tourism studies
  • at faculty of tourism and hotels
  • July 2012

bachelore of tourism and hotels department of tourism studies with a degree very good

Specialties & Skills

Grievance Handling
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Problem Solving
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SALES
+Endorse 0
computer skills
+Endorse 0
customer service
+Endorse 0
microsoft / powerpoint
+Endorse 0
communication skills
+Endorse 0
academic
+Endorse 0

Languages

English
Expert
Italian
Intermediate
Arabic
Expert

Memberships

smart academy
  • studient
  • October 2012

Training and Certifications

icdl (Training)
Training Institute:
minia university
Date Attended:
February 2011
Certificate of Amadeus to book airline tickets (Certificate)
Date Attended:
March 2013
Valid Until:
March 2013
six levels in general english (Certificate)
Date Attended:
October 2012
Valid Until:
April 2013

Hobbies

  • Excellent communication skills, both written and verbal.Reliable team-member