Credit Analyst
Shell
مجموع سنوات الخبرة :6 years, 0 أشهر
•Responsible for performing debt collection activities for Shell operating units under Finance Operations
•Provide support to the Debt Collection Supervisor
•Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
•Responsible for managing release of credit blocked orders
•Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
•Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
•Coordinate with Sales and the business account reviews on assigned portfolios
•Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
•Negotiate and recommend refinancing of overdue debts / credit line increase/decrease/revocation
•Contribute ideas on process enhancements/improvement
•Negotiate remedies to improve debt collection result - to keep KPI's at a minimum.
•Resolve simple to complex problem account workouts, weigh options vs risk and control any new exposures.
•Take part in resolving issues on high risk or high exposure accounts when required.
•Proactive in escalating to the business any customer payment issues in order to mitigate risks.
• Performs installation, personalization, and staging laptops
• Provide support and services to users, seeking to resolve as many calls as possible
• Escalates unresolved incidents/service requests within agreed timescales
• Ensures tickets are always updated until issues are resolved
• Manage service Incidents/requests from report to resolution
for Software, hardware, and mobile device issues
• Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA) close ticket items when resolve
• Perform Major Incident Management process in accordance with Securitas standards (initiating process, call coordination, escalation, communication, call closeout)
Proxying as a Help Desk manager:
• Managing the help desk team and evaluate the performance
• Ensuring customer service is timely and accurate on a daily basis
• Conducting daily/weekly meetings with team members
• Training other staff members on troubleshooting and diagnosing problems/Job shadowing
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
•Payment proposal preparation and verification
•Vendor account reconciliation
•Month/year-end closing tasks
•Multiple report preparation and analysis
•Assist with team/departmental projects and standardization initiatives
•Identify and implement potential process improvements
•First line contact and support to any local AP related queries
•Provide information on status of invoices
•Resolve and respond for requests from suppliers and internal Support Accounts Payable processing teams
•Process and monitor orders based on purchasing
requests in SAP
• Contract administration in SAP (contract update/
creation/deletion), in collaboration with sourcing
specialists
• Internal audit and client audit on orders
• Reporting
• Process development and improvement
• Support requestors
• Share knowledge and data across team members
and leadership
•Doing marketing research to attract potential integrates
•Creating marketing campaigns on social media
•Identifying, Developing, and evaluating marketing strategy
•Preparing weekly and monthly report