Total Years of Experience: 14 Years, 7 Months
October 2015
To Present
IM&T Workplace Service Desk Analyst Netherlands, AME, UK
at Givaudan Egypt
Location :
Egypt - Cairo
1- Working on “CA Service Desk Manager “ticketing system and following up the ticket life cycle starting from the ticket assigning until closure.
2- Working with remote desktop, LAN desk remote control & troubleshooting the problems.
3- Managing AC users and computers "add to groups member and unlock&reset password account....and more
4- Granting access for different users to specific resources (printers, shared folders ...etc) from the Active directory.
5- Weekly meeting to analysis and other meeting
6- Hardware&software installation
7- Register any hardware devices"PC, Laptop, network devices, phones,
8- managing SAP system "Unlock&reset account
9- Installing and configuration of Windows 7, 8, 10 and its applications weather it is a standalone app or a whole package ( manually or using the LanDesk manager or other apps)
10- Troubleshooting & configuration of Microsoft Office.(License)
11- Installation, Configuration & Maintenance of HP MFP printers.
12- Troubleshooting Network problem.
13- response to incidents, requests and project work arising on Givaudan supported computer applications and platforms.
14- Configured corporate mobile devices to abale givaudan apps to work on it
2- Working with remote desktop, LAN desk remote control & troubleshooting the problems.
3- Managing AC users and computers "add to groups member and unlock&reset password account....and more
4- Granting access for different users to specific resources (printers, shared folders ...etc) from the Active directory.
5- Weekly meeting to analysis and other meeting
6- Hardware&software installation
7- Register any hardware devices"PC, Laptop, network devices, phones,
8- managing SAP system "Unlock&reset account
9- Installing and configuration of Windows 7, 8, 10 and its applications weather it is a standalone app or a whole package ( manually or using the LanDesk manager or other apps)
10- Troubleshooting & configuration of Microsoft Office.(License)
11- Installation, Configuration & Maintenance of HP MFP printers.
12- Troubleshooting Network problem.
13- response to incidents, requests and project work arising on Givaudan supported computer applications and platforms.
14- Configured corporate mobile devices to abale givaudan apps to work on it
January 2014
To October 2015
IT System Administrator
at Raytex Group
Location :
Egypt - Cairo
• Install and configure Active Directory on windows Server 2003, 2008 and 2012
• Install and configure DNS, DHCP. WSUS, WDS, GPOs, VPN, Terminal Services, Print Server and File Server.
• Managing PCs using Microsoft windows.
• Configured Server 2003 & 2008; configured networking; security and system settings on Server Core.
• Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
• Day-to-day support on Windows Server and backup Servers; job entailed frequent visit to Data Center, due to the nature of the work.
• Supported all remote offices and home-based users using Microsoft VPN.
• Installed and manging ISA and applied.
• Troubleshooting and installation network
• Configured automatic updates for network clients by using Group Policy.
• Install and configure DNS, DHCP. WSUS, WDS, GPOs, VPN, Terminal Services, Print Server and File Server.
• Managing PCs using Microsoft windows.
• Configured Server 2003 & 2008; configured networking; security and system settings on Server Core.
• Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
• Day-to-day support on Windows Server and backup Servers; job entailed frequent visit to Data Center, due to the nature of the work.
• Supported all remote offices and home-based users using Microsoft VPN.
• Installed and manging ISA and applied.
• Troubleshooting and installation network
• Configured automatic updates for network clients by using Group Policy.
January 2012
To November 2014
IT Technical Support
at Raytex Group
Location :
Egypt - Cairo
* LAN Administration: added users; printers; removed users; controlling access right list.
* Monitored server performance.
* Responsible for creating, testing PC images using Image and Ghost
* Managing hosting mail server"add, remove.permission, quota, settings.
* Hardware and Software installation and troubleshooting of error.
* Users mail in-box backup.
* Monitored server performance.
* Responsible for creating, testing PC images using Image and Ghost
* Managing hosting mail server"add, remove.permission, quota, settings.
* Hardware and Software installation and troubleshooting of error.
* Users mail in-box backup.
January 2010
To July 2011
IT Specialist
at Compusoft CITS
Location :
Egypt - Cairo
•Maintained technical knowledge in networking area; operating system (Server and PC).
•LAN Administration: added users; printers; removed users; controlling access right list.
•Monitored server performance.
•Responsible for creating, testing PC images using Image Centre and Ghost.
•Backup administration.
•LAN Administration: added users; printers; removed users; controlling access right list.
•Monitored server performance.
•Responsible for creating, testing PC images using Image Centre and Ghost.
•Backup administration.
March 2009
To April 2010
IT Technical Support
at Compusoft CITS
Location :
Egypt - Cairo
* Computer installation and configure
* Software installation and configure
* anti-virus users scanning
* data backup administration
* VPN connection administration
* Software installation and configure
* anti-virus users scanning
* data backup administration
* VPN connection administration
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