Administer & Hr Coordinator
Barwa Bank - The First Investor
Total years of experience :11 years, 6 Months
• TFI HR Policy update and follow ups
• HR Letters and Government Letters issuance of internal memos, letters to the board, …
• Daily HR tasks or anything Management requests
• Time Attendance (update finance with any absences / unpaid / …)
• Medical and Life Insurance liaison for TFI in coordination with Barwa Bank
• Recruitment Process (searching for candidates / Hiring Process / on board process / on the system and active members/ offer letters and contracts/…)
• End of Service Process (gathering all information following the necessary letters and documents to me collected and papers to be signed by the employee, issuance of resignation certificate and service certificate, and updating the employee on the system and in their files, …)
Receive, direct and relay telephone messages and fax messages.
Direct the TFI and the general public to the appropriate staff member.
Assist in the planning and preparation of
meetings, conferences and conference
telephone calls
• Pick up and deliver the mail
• Open and date stamp all general correspondence.
• Assist in the planning and preparation of meetings, conferences and conference telephone calls.
Receive, direct and relay telephone messages and fax messages.
Direct the TFI and the general public to the appropriate staff member
Pick up and deliver the mail
Open and date stamp all general correspondence.
Assist in the planning and preparation of
meetings, conferences and conference
telephone calls
Maintain an adequate inventory of office supplies
Respond to public inquiries
Provide word
-
processing and secretarial support
• Greet visitors and customers. • Answer phone calls, note down specific information or record as voice massages, transfer calls and ensure that no calls go unanswered. • Provide information to callers. • Maintain records of gusts and visitors coming in and going out. • Receive and distribute mail • Manage conference rooms • Supervise office maintenance • Deal with requires from the public and customers. • Ensures knowledge of staff movements in and out of organization. • General administrative and clerical support. • Maintain appointment diary either manually or electronically. • Receive and sort mail and deliveries. • Provide information to callers. • Vendor cheque distribution. • Maintaining attendance for office staff. • Sending emails to vendors and customers as per business provided information. • Arranging Quotations from vendor as per admin requirements
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Responsible for customer service duties included answering customer queries, problem solving and providing detailed information on new products.
• helping to develop a customer service policy for an entire organization;
• managing a team of customer services staff;
• Handling face-to-face enquiries from customers. Assisted in the development of new policies and procedures.
• Communicating courteously with customers by telephone, email, letter and face to face.
• •producing written information for customers, often involving use of computer packages/software;
• writing reports analyzing the customer service that your organization provides;
• developing feedback or complaints procedures for customers to use;
• developing customer service procedures, policies and standards for your organization or department;
• meeting with other managers to discuss possible improvements to customer service;
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Assisted in the training of new customer service representatives. .
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.